At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.
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What your background should look like:
Case Management and Daily Operations
• Working with team and taking individual responsibility for case management to ensure prioritization of work is in line with business needs
• Completing transactions in accordance with desk top procedures and local policy
• Achieving daily/weekly/monthly targets for productivity, quality, and customer experience
• Participating in daily Go meetings to ensure team collectively on track with queue management
• Focused on continuous improvement and working with TE Operating Advantage model to drive efficiency and productivity
Quality
• Complete all transactions to the highest standard
• Adhere to quality monitoring process to prevent processing errors
• Engage with quality feedback and participate in corrective action plans to guarantee prevention of repeat errors
• Peer review of team work to prevent errors across the team
Customer Experience
• Gain a deep understanding of the customer base
• Form strong relationships with mangers/ee's/local HR teams to become a trusted partner for the business
• Process transactions efficiently and correctly to enable the business to operate
Team
• Contribute to maintaining strong team culture where team support each other and work collectively to build and maintain a strong brand for HR Shared Services
General
• Ad/hoc project work
• Participate and support annual/quarterly/monthly workstreams
• Personal Development - Take accountability to form and action development plan
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork