At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
The Customer Success Specialist is a key position responsible for establishing and maintaining a customer business relationship to provide total customer satisfaction and increase sales. Additionally, the CSA serves as the primary point of contact for the segment 2 or segment 3 customers and is the liaison between the customer and all internal points of contact. This position resides in the Customer Success Team in Middletown, PA and works a hybrid schedule. One in-office day per week is required.
This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.
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- Process customer orders/changes per established department policies and procedures.
- Provide timely, accurate information on customer order status and product knowledge.
- Handle general customer requests as needed.
- Process customer returns per established protocols and obtain proper DOA approvals.
- Understand business processes to make proactive decisions, effectively resolving customer issues and enhancing the customer effort score.
- Process customer quote requests, requiring a thorough understanding of the TE quoting process and associated programs.
- Conduct thorough reviews of key customer documents/requirements, including terms, conditions, and quality standards. Escalate for additional legal review if needed.
- Potential to manage schedule agreements and customer forecasts (segment 2 only).
- Strengthen customer relationships by acting as a liaison between customers and internal contacts, driving a cross-functional extraordinary customer experience.
- Initiate and facilitate meetings with customers and internal contacts to proactively identify issues and drive process improvements.
- Investigate and resolve customer issues (e.g., delivery, price, quality), independently or as a team member.
- Identify and drive corrective actions and improvement projects to enhance customer satisfaction.
- Collaborate with assigned Key Account Manager/Account Manager to execute customer initiatives and achieve on-time delivery goals.
- Identify opportunities for process improvements and waste elimination in your account workload and within the Customer Success Team's established processes.
What your background should look like:
- Prepares required data/materials for customer audits, business reviews and projects.
- Required to actively participate and attend customer meetings, quarterly business reviews, and audits.
- < 10% of travel is required for this role.
- Proven ability to manage multiple projects and meet deadlines.
- Proficiency in SAP a plus.
- Proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, etc.)
- Strong analytical skills.
- Strong people skills and ability to consistently demonstrate working in a team.
- Ability to work with all levels within the Supply Chain.
- Bachelor's degree strongly preferred and/or minimum 2 years' experience in a customer service role.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
COMPENSATION
• Competitive base salary commensurate with experience: $41,800 - 62,800 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets