At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

• Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience, and ensuring seamless coordination across regions during operational transitions.
• Mentor for Excellence: Provide real-time coaching and feedback, ensuring your team's actions align with our high standards and effectively manage cross-cultural teams for optimized collaboration across multiple regions.
• Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation. Facilitate training and knowledge transfer for teams adapting to new workflows and responsibilities.
• Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change. Guide the team through a successful migration process, addressing any challenges and ensuring all goals are met.
• Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality by standardizing processes and ensuring the smooth integration of systems and operations post-migration.
• Stakeholder Management: Act as the primary point of contact for internal and external stakeholders, ensuring clear, timely communication throughout the migration process and aligning teams across regions. Keep key stakeholders informed on progress, challenges, and successes, ensuring their buy-in and support.
• Cross-Functional Collaboration: Work seamlessly with internal partners in engineering, planning, and sales to ensure comprehensive customer support, and effectively manage relationships between teams across different geographical regions.

• Experience in a contact center environment.
• Track record of successful change management in Customer Care.
• Leadership experience in large, multi-layered teams.
• 5+ years in multinational Customer Care or Sales operations, with at least 3 years in a relevant role.
• Effective collaboration across all organizational levels.
• Industry-specific experience is advantageous.
• Exceptional communication skills.