At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity Ltd. is a $16.4 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.
Want more jobs like this?
Get Customer Service jobs in Bangalore, India delivered to your inbox every week.
Sales & Marketing Specialist is responsible for Ship & Debit daily operation, data validation, as well as enhancement and additional implementation. This position has direct contact with various stakeholders, both internal and external (Distribution partners, Pricing, Sales and TEIS etc.), and strong communication, and business acumen and analytical / system skills are required.
Responsibilities
- Monitor weekly claim process, perform claim review, manual override, and after posting reviews in ADR97 report, pool reservation, credit memo details etc.
- Manage S&D mailboxes to answer questions from distributors, help them submit and correct claims, coordinate in special approval and manual credit memo issuance, and prepare for weekly manual override etc.
- Raise ticket for any system issues found during daily operation. Tracking on ticket resolution status. Follow up with TEIS on issue discussion, analysis, testing and production validation
- Timely adjustments to S&D Policy to ensure accuracy and up-to-date esp. when there are changes
- Documentation of all special approvals and manual processed claim details and manual credit memos
- Monthly reporting from TED and Vizi
- Data validation for agreement details between GPMS and Vistex
- Invoice Pool management, including pool adjustment, pool consumption validation
- Design dashboard or report to facilitate data validation cross systems
- Seek for opportunities of improvement from efficiency, additional savings, as well as control point of view
- Training and communication with distributors on new system onboarding
- Support in data validation during UAT and Go live DTO
Skills
- 4+ years of experience in Customer Care or other roles with strong background in customer communication / relationship maintenance
- Proficient in SAP (OTC), Excel (formulas, links, dealing with large data volume), Datawarehouse (TED)
- Strong business facing communication skills and a passion for solving real business problems
- Should be flexible to work in shift.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork