At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's Marine, Oil & Gas Business Unit is looking for a seasoned Customer Program Manager (CPM) who has proven record of successfully managing complex customer engagements. The TE Customer Program Manager will act as the key person relative to every engagement for their assigned customer, specifically focused on successfully delivering / executing key customer programs. The CPM will act as one of the primary contact points for all customer contacts.
The CPM will coordinate and synchronize all customer communications, deliverables, and timelines. The CPM will be responsible for managing all TE actions and messaging internally to senior leadership, internally to the working teams, and externally to the customer. A significant performance metric of this new role will be the delivery attainment to customer commitments (schedule).
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Responsibilities Include
• Extraordinary Customer Experience: Maintain or increase customer satisfaction by collaborating internally to deliver customer needs and provide an extraordinary customer experience.
• Customer Advocacy: Act as a liaison between customer and internal cross functional teams.
• Internal and external reporting and forecasting. Synchronization of customer messaging internally across all TE functions including regular report outs to senior leadership.
• Pro-active backlog reviews of assigned accounts to ensure operations attain schedule commitments.
• Ability to effectively translate and communicate customer requirements.
• Responsible for ensuring pre & post manufacturing documentation transmittals and approvals are completed within the scope requirements.
• Identifies and continuously manages risks and opportunities. Orients the organization to anticipate and mitigate risks while driving actions to exploit opportunities.
• Host customer site visits and facilitate all communications with various site functions.
• Facilitate and negotiate, if necessary, any requests from customers regarding inventory, logistic and head start programs.
Key Attributes & Skillsets
• Has a success mindset: Focused on strategies and tactics to win.
• Has high interpersonal skills: Motivates and rallies cross-functional teams.
• Is the storyteller; provide structured and reliable information for organizational alignment.
• Can see and articulate complex maneuvers; motivates and activates the right people at the right time.
• Can drive tactical action; able to manage complexity and drive flawless execution.
• Excellent communication skills, interpersonal & team savvy: able to communicate with a large variety of people (internal/external, profile, hierarchy level) while effectively managing healthy conflict across functional teams.
What your background should look like:
• Bachelor's degree required; MBA preferred
• 5+ years Program Management experience or client-facing customer service experience
• Defense Industry experience, including FAR / DFARs requirements and Government Accounting principles
• Materials planning and/or manufacturing operations experience preferred
• Prior working knowledge of ERP / MRP systems
• Proficiency with Microsoft Office
• Have experience serving as the primary point of contact for the customer, representing their needs and ensuring their satisfaction
• Have experience in providing consistent communication skills with customers, including regular status updates on program progress
• Have experience acting as the liaison between customer service, internal teams, and various site functions to ensure alignment and seamless execution
• Manage internal and external reporting, including forecasting, with a focus on metrics and delivery performance
• Demonstrate a positive, adaptable attitude with a strong desire to learn and a drive for success
The position follows a hybrid schedule, with two days on-site and three days remote, Monday through Friday from 8 AM to 5 PM. Flexibility is available to accommodate customers in different time zones.
This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (/TAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
COMPENSATION
• Competitive base salary commensurate with experience: $81,040 - 121,560 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets