Work Location:
Mount Laurel, New Jersey, United States of America

Hours:
40

Pay Details:
$58,760 - $93,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Leads a team and oversees the complex or diverse operations or functional area - impacts a significant part of the organization and entails leading teams in completing multiple step transactions/processes
• Requires strong process management knowledge and understanding of the business and operational function areas supported
• Manages team requiring workforce to decision on acceptable level of risk- Moderate to High risk potential (loss/reputational) for functional area
• Plans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium term
• Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
• Effectively handles critical and/or high risk issues, determining the most appropriate course of action for resolution

• High School diploma required; Undergraduate degree preferred
• 4+ years relevant experience
• Proficient knowledge of business operations standards, procedures, laws, rules and regulations
• Knowledge of current and emerging trends
• Skill in mentoring, coaching and performance management
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Skill in mentoring, coaching and performance management
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgment in making decisions
• Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
• Ability to process and handle confidential information with discretion

• Leads a team to achieve business/operational objectives, maintains effective day-to-day operations and delivers quality service and transaction processing consistent with business objectives
• Monitors service delivery against standards, implements action to ensure service deliverables are achieved consistently
• Represents the team as the first point of escalation for customers/internal clients/business partners
• Applies knowledge of Fraud systems, processes and regulations in resolving escalated client issues - ensures communication with key stakeholders
• Develops and maintains working relationships with internal and external partners for the purposes of delivering optimal customer service
• Ensures all required processing/activities are complete and accurate to meet targets for own area
• Maximizes dealer related recoveries on misrepresentations and identity theft and in the efforts to mitigate risk and losses associated to fraud
• Accountable for reporting; prevention initiatives and training to reduce fraud exposure
• Coaches to ensure operations issues are handled appropriately and participates in the negotiation and resolution (including escalation) of significant internal and/or external partner issues

• Supervises day-to-day operations/activities, balance workloads, ensures compliance to internal/external requirements and the achievement of service level standards and productivity targets
• Resolves escalated matters and refer complex issues/situations beyond own level of expertise
• Ensures adherence to operating standards and processes - performs quality checks and validation of work for the team of representatives managed
• Reviews and/or updates procedures ensuring all functions and systems are well documented
• Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exists
• Identifies operational issues and recommends improvements, may provide support during implementation of new process changes
• Applies knowledge of systems, programs and services, and external requirements, in achieving efficiency and productivity objectives for the group
• Ensures that employees are aware of the impact of their work on the activities of others outside of their function/unit
• Protects the interests of the organization - identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Lead and support a high performing team; provide ongoing feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards
• performance in a timely manner
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
• Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
• Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
• Acts as a brand champion for your business area/function and the bank, both internally and/or externally
• Responsible for management of the overall team providing both leadership and guidance
• Sets targets and objectives for the team, and delivers results
• Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered