TDS Operations Analyst III (US)

Job Description:

Preferred Qualifications:

Global Operations & Business Services Overview:

The Global Operations and Business Services team is a diverse and dynamic group of 850+

people delivering continued business success through leadership, collaboration, innovation and

forward-thinking. We provide critical infrastructure services that support and/or control the

trading, investment, and corporate banking functions of TD Securities. Within our core values,

we champion a culture of diversity, inclusion and community support/giving.

Department Overview:

Our team believes the Bank of the future will be driven by customer centricity. By understanding

and meeting the needs of our customer, TD Securities will set itself apart as the Bank that truly

"thinks customer". The mandate of the Client Enablement team is to manage and maintain client

data across TD Securities trading systems. We are a diverse and talented team that provides an

integral core function to the business and your role is a key part of our success. By

understanding the needs of our business partners, our purpose is to deliver complete and

accurate data integrity. Our team lives on TD's Shared Commitments; we execute with speed

and impact, innovate with purpose, act like an owner, think like a customer and develop our

colleagues.

Job Description:

Are you a professional who has a passion for data and can work collaboratively in a dynamic and

evolving work environment? Do you want to build the foundation to a successful career while

being part of the better bank? If so, a career at TDS Data Enablement may be the right fit for

you.

In this role, you will:

• Lead the end-to-end process of configuring, maintaining, and monitoring credit limits in

enterprise systems, ensuring alignment with organizational credit policies and risk

frameworks.

• Develop and enforce best practices for enablement processes, ensuring compliance with

internal policies and external regulatory requirements. Verify the integrity of client

related data entered systems, ensuring alignment with financial and operational

standards.

• Drive initiatives to optimize workflows for client enablement by leveraging automation

tools and small tech to enhance efficiency and reduce manual processes. Identify and

implement improvements to streamline the enablement process, reducing errors and

increasing efficiency.

Internal

• Ensure all configurations adhere to internal policies and external regulatory

requirements.

• Investigate and resolve issues related to incorrect or missing data, collaborating with

stakeholders to minimize operational risk. Work closely with CDD, compliance, and IT

teams where required to resolve discrepancies and ensure data integrity across

platforms.

• Proactively identify and mitigate operational risks related to incorrect or outdated data,

implementing controls to minimize exposure.

• Assist in testing and implementing system upgrades or new functionalities related to

client data enablement.

• Verify pre-set up requirements are in place, ensuring compliance with Know Your

Customer (KYC), Anti-Money Laundering and Client Onboarding requirements.

• Act as a first line of support for the team with Audit and Risk Review activities. Work with

management team to establish and oversee robust data governance standards to ensure

the accuracy, integrity, and consistency of data configurations across systems.

• Maintain automated solutions, system tools, and EUCs while leveraging emerging

technology to streamline processes and drive automation. Analyze and resolve

exceptions from various reconciliation processes and automations.

• Provide guidance and mentorship to junior team members, fostering a culture of

excellence and continuous learning within the operations team.

• Achieve an exceptional standard of error free processing by ensuring accurate inputting

of data to mitigate risk to TD (e.g. reputational, financial, regulatory, operational risk).

• Act as a subject matter expert on regulatory requirements and ensure processes meet

global compliance standards.

• Proactively identify and mitigate operational risks related to incorrect or outdated client

data, implementing controls to minimize exposure.

• Achieve business objectives by completing business processes in a timely and accurate

manner.

• Help build a positive, diverse, and equitable work environment by promoting team

effectiveness as well as keeping everyone up to date on the status of routine activities.

• Demonstrate TD Framework and shared commitments in daily activities.

Job Requirements:

• University, college degree, and/or relevant experience.

• Technical expertise regarding analyzing and updating existing tools and datasets (Excel)

• Demonstrate strong organizational, planning and time management skills.

• Ability to complete repetitive tasks.

• Ability to deliver legendary service while adhering to strict deadlines in a fast-paced work

environment.

Internal

• Self-motivated with the ability to exercise good judgment and solve problems quickly

and effectively.

• A go-getter who can exercise initiative and ability to handle several tasks and changing

priorities.

• Excellent written and verbal communication skills.

• Hands on knowledge of MS Office (Word, Excel, Visio, and Outlook)

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees

and customers feel valued, respected and support. We are dedicated to building a workforce

that reflects the diversity of our customers and communities in which we live and serve. If you

require an accommodation for the recruitment/interview process (including alternate formats of

materials, or accessible meeting rooms or other accommodation), please let us know and we will

work with you to meet your needs.

The TDS Operations Analyst III will act as a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues. Executes on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions. Enhances management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitates the implementation of policies/processes and/or initiatives to meet functional objectives.

Depth & Scope:

• Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
• Experienced level of the role with general business and operational knowledge or related skills required
• Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impact
• Identifies and investigates non-standard operational/reporting/ process issues
• Provides recommendations or escalates issues to appropriate area
• Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
• Requires working professional level knowledge of the functional area and/or business areas supported
• Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus
• May operate as a working lead on initiatives as assigned
• May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.
• Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
• Ability to support multiple functions within the broader businesses

Education & Experience:

• Undergraduate degree/ college diploma
• 5+ years relevant experience and/or post-graduate degree and/or certifications
• Solid knowledge of key functional areas
• Knowledge of products traded
• Knowledge of current and emerging competitor and market trends
• Knowledge of risk management environment, standards and regulations
• Knowledge of project/program support, planning and implementation
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Knowledge of systems interfaces, payment and funding processes, compensation rules, and regulatory issues
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Customer Accountabilities:

• Provides deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function
• Identifies, documents, and investigates processes/exceptions arising from transactions/processes beyond first level operations service delivery
• Leads work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies
• Acts as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiatives
• Communicates project status and provide timely escalation of issues to senior management to ensure project objectives are met
• Contributes to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies
• Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
• Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups
• Provides upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
• Maintains and develops working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process
• Works closely with other internal bank partners to ensure all clients' needs are met

Shareholder Accountabilities:

• Supports the timely and accurate completion of business processes and procedures according to SLA requirements
• Develops and/or implements standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
• Actively maintains understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality
• Analyzes service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
• Contributes to the development/delivery of presentations/ communications to management or broader audiences
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Supports change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
• Assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team Accountabilities:

• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
• Participates in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
• Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates and develops relationships with internal and external business partners/ stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.