Supervisor, Collections & Recovery

Line of Business:
Personal & Commercial Banking
Job Description:

The Supervisor will manage debt specialists and processes within all aspects of Credit Card collections - from one day past due through charge off. They will manage efficiencies, collection, and compliance metrics, drive Customer connection/engagement across team, as well as coaching and developing of staff.

Remote

Schedule: Monday-Friday 8a-5p EST

Saturdays - 8a-5p EST (4 Saturdays a year)

The candidate should be within a commutable driving distance of Greenville SC, Jacksonville FL or Phoenix AZ to attend any in-person office meetings and/or technology issues.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Supervises day-to-day activities of an operations unit, or section of a unit ensuring that processes are conducted efficiently and timely and according to established policies and procedures
• Assigns, prioritizes and monitors work of staff
• Contributes to development of department policies and procedures and assists staff with most complex aspects of work as necessary
• Coaches and develops Employees; ensures performance management activities are undertaken and completed for all Employees
• Participates in development and management of department budget, including managing collections or recovery activities in own area to an assigned charge off budget goal
• Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management
• Audits staff work on a regular basis to ensure that day-to-day policies and procedures are followed and productivity levels are maintained
• Monitors and records staff performance; Provides coaching and counseling as needed with the direction of Unit Manager
• Prepares and communicates performance assessments for staff supervised

Education & Experience:

• Associate degree required; Bachelor's degree or work experience equivalent to Bachelor's degree preferred
• 3+ years' experience preferred
• Strong understanding of collections/recovery activities and specific unit practices
• Detailed knowledge of related legal and regulatory guidelines
• Supervisory experience preferred
• Strong problem-solving skills
• Proven organizational ability
• Advanced Communication skills, both verbal and written
• Experience with related systems and software
• PC skills

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.