Work Location:
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$110,760 - $178,880 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
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Line of Business:
Enterprise Enabling Functions
Job Description:
This Senior Manager, Change Management role is focused on providing change management support for the Commercial Lending Operations and Servicing organization. As operational processes change through technology implementations, standing up new processes, or continuous improvement, the Sr Mgr Change Mgmt will determine a strategy for change management that includes elements of communication, documentation and training. They will partner with other resources in the organization to execute on that strategy, and monitor the outcomes from the change.
The Senior Manager, Change Management oversees and/or leads change management efforts and all related activities through a team of Change Analysts and/or Specialists, provides direction and coaching to develop the skills and capabilities required to drive the quality of work products. Also provides advice and guidance to a broad range of stakeholders on how to leverage strategic change management principles to support benefits realization for the program / project / initiatives, manage risks/issues and contribute to a positive stakeholder experience.
Depth & Scope:
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
- Oversees and leads a large and/or highly complex and diverse reporting function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
- Recognized as top level expert within the company and requires significant in-depth and/or breadth of expertise in their in a complex field and knowledge of broader related areas
- Acts as the change management lead on highly complex projects / programs / initiatives
- Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
- Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
- Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
- Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
- Facilitates key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
- Sets operational team direction and collaborate with others to execute on common goals
- Work horizon focuses on longer-range planning for functional area (e.g. 12 months or greater)
Education & Experience:
- Undergraduate degree
- Relevant Change Management Accreditations are an asset
- Graduate degree is an asset
- 7+ years related experience, working in a project environment, in large organizations
- Advanced knowledge of change management principles, industry best practices, lines of businesses supported, project management, organization practices, business culture(s) and business transformation
- Knowledge of current and emerging competitor and market trends
- Ability to contribute to strategic direction of the function and provide advice to senior leadership
- Ability to forecast initiatives and demand in order to help develop annual strategic plan
- Ability to establish goals and objectives that support the strategic plan
- Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
- Knowledge of risk management environment, standards, regulations and mitigation
- Skill in preparing and managing budgets and resource allocation
- Skill in mentoring, coaching and performance management
- Skill in using software tools, data analysis methods and reporting techniques
- Skill in using computer applications including MS Office
- Ability to communicate effectively in both oral and written form
- Ability to work collaboratively and build relationships across teams and functions
- Ability to work successfully as a member of a team and independently
- Ability to exercise sound judgement in making decisions
- Ability to analyze, organize and prioritize work while meeting multiple deadlines
- Ability to handle confidential information with discretion
Customer Accountabilities:
- Leads a team of Change Management Managers and/or Analysts and Specialists
- Oversees related Change Management activities and deliverables aligned to a broad range of business clients/segments
- Leads a team and collaborate with a diverse range of stakeholders; communicate effectively by adapting style and technique to a diverse audience
- Leads collaboration with and influence partners, sponsors and businesses to make effective business decisions
- Builds and grows talent by developing skills and capabilities to develop a pipeline of change management leadership, as well as ensure project success, attainment of business results and improvement of the end to end customer experience
- Provides guidance and direction to ensure the team possesses a strong understanding of the end to end customer approach when making decisions within projects/programs
- Provides leadership guidance to team and stakeholders to build effective relationships that support business goals
- Manages/oversees problem resolution at an enterprise / broad business segment level for own area
- Oversees, manages and prioritizes resource allocation on projects and ensure appropriate level of expertise and capabilities are assigned to initiatives
- Ensures process, methodologies and tools are applied appropriately and timely
- Acts as the change management expert to business partners and stakeholders at all levels by promoting and developing awareness of change management and best practices
- Contributes thought leadership as a SME to the TD community of change management
Shareholder Accountabilities:
- Works closely with key business leaders to develop change strategies and plans to enable business plans, target operating model, business strategies, ensuring the optimal use of resources and leverage TDs operating model to maximize efficiency, effectiveness and scale
- Plans and executes on strategic activities, review and communicate results, and adjust tactics accordingly
- Provides support and input to the required documentation / deliverables and monitor / assess to mitigate risks, ensure quality outputs and track progress
- Executes on the annual business plan to deliver results aligned with business strategies
- Manages overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness
- Proactively identifies key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement
- Monitors and communicates the effectiveness of strategies, programs, and practices related to own area of expertise
- Protects the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team Accountabilities:
- Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty
- Develops annual and/or long term plans for own area and influences plans well beyond area managed
- Responsible for management of the overall team providing both leadership and guidance
- Grows team expertise to align with business / enterprise demand and direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered
- Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
- Leads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
- Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
- Shares knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourages good working relationships with other functions and teams
- Supports an environment where team freely escalates business challenges; provides coaching to empower employees to resolve issues
- Facilitates change through positive reinforcement of milestones and successes
- Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
- Establishes and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
- Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.