Work Location:
Jacksonville, Florida, United States of America

Hours:
40

Pay Details:
$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Team provides the line of business with support in the Change Control and Issues Management space by executing on all regulatory and non-regulatory Action Plans.
• Support the Retail Default Management (RDM) organization. This includes TD Helps, Collections, Foreclosure, Bankruptcy, Asset Management and Process Optimization.
• Team is responsible to partner with all stakeholders that include the Business, Controls Governance, Compliance, Risk and Legal to drive solutions.

• Acts as the point of contact for the Line of Business areas of responsibility (LOB) for any potential self-identified findings and document the control breakdown and root cause and communicate to relevant parties; In addition to drafting the documentation, responsibilities may include a review of documentation from Business Line Liaison (BLL) for areas of increased risk or complexity
• Acts as the point of contact for the SSG&C Audit/Exams and remediation team for any key information, actions, responses, or remediation required by the LOB; Leads or oversees the coordination with the LOB to fulfill these requests, or for other tasks as required, depending on risk and complexity
• Drafts and/or reviews action plans for all issues and findings within LOB
• Oversees the completion of all closure activities to ensure all action plan deliverables are met, and document the remediation implemented by the business, and provide any necessary guidance or conduct any necessary activities for the LOB, and review documentation from BLL for areas of increased risk or complexity
• Prepares or reviews all closure packages or required templates for all findings and issues in the LOB, get LOB approval, and submit to 1B SSGC
• Acts as the point of contact for the LOB for any potential incidents/events and notify or engage the Operational Risk and Framework Execution Pillars of the 1B (SSG&C) as needed
• Coordinates the fulfillment of any requests by an Examiner, Auditor, or other requestor, working with the LOB, drafting commentary or other deliverables as required, and for areas of higher risk or complexity, potentially reviewing drafts documented by the BLL
• Acts as a point of contact for any potential issues from exams, reviews, or other testing, to ensure LOB management is aware, and participate in the information gathering and discussions on the finding
• Supports the LOB BCP, ensure the plan is up to date, in line with the risk appetite, and all annual activities are completed as required
• Assists the LOB in identifying process impacts and change requirements related to regulatory projects managed by the Compliance Regulatory Office, and overseeing or providing support to the BLL for areas of higher risk or complexity
• Acts as the point of contact for the 1B QC testing team, and provide responses to address 1B QC testing questions, remediation, or other actions as required, coordinating those responses with the LOB and review documentation or responses prepared by the BLL for areas of higher risk or complexity. Including but not limited to Compliance, ORM, and RCR Credit findings
• Serves as the primary representation at the QC Weekly status report meeting for LOB area of responsibility to discuss all failures, and determine if an issue needs to be opened, and potentially join in other weekly status report meetings for issues of high risk or complexity
• Oversees the completion of any required change management forms (including the CRA, PIA, and DIA), and support the change management initiatives as needed for areas of responsibility, and review forms prepared by the BLL for areas of higher risk or responsibility
• Provides support for any Policy and Procedures as required in partnership with BMG
• Supports other processes or deliverables for SSG&C on behalf of the LOB - including but not limited to: EUCs, Models, and Vendor Management as needed
• Provides coaching and guidance to BLL as needed, as well as escalation to the Relationship Manager as needed

• Bachelors degree and/or equivalent experience
• 7+ years of Business Line Experience in Bank Operations
• Strong understanding of risk & controls in high risk areas, and complex business environments
• Experience drafting Risk & Control documentation including, but not limited to: Issue responses, action plans, issue summaries, or other audit or regulator commentary
• Project management experience to manage multiple requests and projects
• Strong communication skills, both written and verbal, including with executive management