Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while
• prioritizing and monitoring client satisfaction
• Ensure timely notification and escalation of possible issues/problems, options and recommendations
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
• Provide technical leadership to improve the design and operation of systems in alignment to reliability engineering best practices and overall Technology and Bank strategies, applying the practices of computer science and software engineering to the design and development of large, complex systems
• Influence and partner with key technology and product team members in the design and development of solutions that promote automation and the elimination of toil; identify optimal ways to improve the design and operation of systems to make them more scalable, more reliable, and more efficient and has the ability to implement the required changes
• Develop deep relationships with Product Owners, Tech Leads and Ops to build transparency and help foster end to end accountability of products and services

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensure effective change management discipline is used
• Adhere to existing processes/standards, business technology architecture, risk, and production capacity guidelines; plan, monitor and escalate issues as required
• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
• Make effective use of the cost management processes in place in own unit
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Proactively identify emerging technologies and approaches for building more robust applications
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools, and techniques
• Participate in personal performance management and development activities, including cross-training within own team
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• May administer business applications in coordination with appropriate stakeholders
• Research industry standards, best practices and new innovations in technology and makes recommendations
• Advanced knowledge of leading-edge theories, engineering practices, extensive coding, and scripting.
• Advanced knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective
• Ability to identify issues and gaps, and keep on top of emerging industry trends in the SRE discipline
• Acts as an SRE SME resource for colleagues with less experience
• Performs complex to difficult technical task independently.
• Primarily works at the Platform product / Pod level
• Typically reports to the Practice Lead, Site Reliability Engineer

• Min of 8 years' experience with MUST have experience managing team of SME's who are responsible to ensure platforms stability, scalability, and reliability with different types of technology stack.
• Strategize & lead testing of TD Bank's production like infrastructure with a focus on promoting and applying best practices for performance testing/engineering of scalable and reliable services across engineering.
• Experience in delivering large/complex programs with knowledge on latest technology landscape to support enterprise level engagements.
• Expert with Performance testing tool - JMeter/LR and APM/Log analysis tools like Dynatrace, Datadog, Splunk with good understanding of Thread dump, Heap dump & DB analysis.
• Be a subject matter expert and partner with our engineering team on areas of performance and scale together with multiple streams from Technology and Business to ensure alignment.
• Participate in root cause analysis for performance related incidences and determining how we can prevent them in the future, identify performance bottlenecks and create repeatable processes.
• Be a site reliability engineering advocate and advisor for the tools/technology and frameworks that serve as a model for others about quality, scalability, operability, maintainability, etc.
• Mentor and coach junior engineers to leverage their full potential.
• Able to bring new ideas, innovation for continuous improvement.
• Excellent Soft Skills including Speaking / presentation skills in a professional environment.