Senior Manager, Organization Effectiveness

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Job Description:

The TDBG Organization Effectiveness Team (OE) is a Centre of Excellence which supports businesses across the enterprise on the analysis, development and implementation of organization design (OD) and effectiveness initiatives, in alignment with corresponding governance policies. The OE team works closely with HR business partners and senior business leaders to support business strategy and sustained performance.

Job Description

Reporting to the AVP, Organization Effectiveness, the Senior Manager, Organization Effectiveness plays an important role in shaping the Bank's structure and enhancing its effectiveness. This position will be accountable for providing advice, challenge, and support to optimize business performance and enable the Bank in achieving our vision, purpose, and shared commitments.

Through deep expertise in organization design, change management, position evaluation and governance, the Senior Manager will serve as a thought partner and advisor to HR and business leaders in developing and executing on organizational effectiveness goals. This individual will be accountable for linking forward-thinking advice with on-the ground execution. It is critical that what is built, can be delivered, infused into the business, and measured by outcomes. The Senior Manager, Organizational Effectiveness should display strong consulting, decision-making and problem-solving abilities. S/he will have experience navigating ambiguity within organizations of relevant scale and complexity, and will thrive in a fast-paced, dynamic environment.

KEY ACCOUNTABILITIES INCLUDE:

Organizational Design: Apply advanced organization design to analyze and optimize structures, facilitate workshops, distill complex concepts, and communicate recommendations to senior leaders, aligned with strategic goals, organizational health, and operational excellence. (e.g. operating models, structures, role design and evaluation, benchmarks, interaction models, etc.)

Agile-Based Organizational Design: Design and implement "Next Evolution of Work" organizational structures tailored to agile-based environments (journeys, platforms, and practices), creating adaptable team structures and collaborative frameworks to enhance responsiveness and delivery.

Collaboration with Leadership: Partner with HR, business leaders and key stakeholders to understand business objectives, assess current structures, and deliver holistic recommendations that foster agility and innovation.

Data-Driven Insights: Utilize metrics, workforce analytics, and feedback to inform design decisions and continually assess structural effectiveness.

Change Management: Integrate change management within organization design efforts to support smooth transitions through strategic communication, stakeholder management, and colleague engagement to foster buy-in, adoption and sustainment.

Job Architecture Development: Work closely with HR and business leaders to establish and maintain consistent job architecture, including titles, levels, and career pathways.

Strategic Initiatives: Occasionally lead strategic organization effectiveness projects, from start to finish, including project scope and design, alignment of stakeholder expectations, project management, and timely project delivery.

Policy & Governance: Ensure quality and consistency in the application of key organization effectiveness elements, such as OD methodology and standards, organization design health check measures, job evaluations, capability models, etc. Balance challenge with advice and support, ensuring recommendations both meet business needs and align with TD standards and best practices.

Continuous Evolution: Contribute to the OE Practice and HR community development through peer coaching, OE capability development across HR, and helping to advance TD's Organization Design methodology, principles, processes, tools, materials, etc.

Job Requirements:

• 8+ years of relevant domain experience, ideally within financial services; consulting experience and knowledge of TD's business are assets
• University degree in HR, organizational development, business management, or a related discipline; MBA or advanced education in organization design is an asset
• Deep experience in organization design practices and methodologies
• Familiarity with agile delivery and organizational design for agile-based organizations
• Strong consulting skills, anchored in problem solving, synthesizing qualitative and quantitative data, critical analysis, and executive level reports/presentations
• Experience in managing complex projects and change management initiatives
• Strong analytical and communication skills to distill complex concepts and present actionable recommendations to senior leaders
• Track record of continuous improvement and innovating for the future
• Results-oriented project management skills; Organized with a high attention to detail
• High proficiency in Microsoft Office products, particularly PowerPoint
• Knowledge of regulatory and compliance considerations within the banking industry is advantageous

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet