Job Description:

We are seeking an experienced Senior Manager within the Control & Governance organization focusing on Operational Excellence to join our global team to lead the maturity of a highly complex and diverse governance and control function. This critical role will be integral to bring an operational mindset across discrete services that form the foundation for a Global Risk and Compliance organization by putting controls at center of all that we deliver. A key focus on process and documentation will be needed to ensure a high-level of quality is achieved.

The ideal candidate will lead with deep expertise in regulatory compliance, business and technical control design and testing methodologies, and risk management within a complex, global banking environment. This individual will be responsible for working with and influencing leaders for discrete services within the Global Risk and Compliance organization to achieve an optimized model.

Responsibilities:

• Lead the development and implementation of operational excellence initiatives within the Global Risk and Compliance function, ensuring alignment with the bank's overall business strategy and risk management objectives
• Identify and analyze inefficiencies, bottlenecks, and opportunities for process improvement within the shared services model
• Develop and implement strategies for optimizing workflows, reducing operational risk, and improving service delivery
• Provides specialized expertise and guidance on assessing risks, identifying potential gaps, and providing security solutions to mitigate risks and protect TD
• Bring a focus on complete and accurate documentation overseeing controls and processes within the organization
• Develop and maintain information security standards and procedures based on industry best practices, regulatory requirements, and organizational needs
• Strategic advisor to leadership team on the management of the portfolio and financials, with deep industry, external/internal, and enterprise knowledge, recognizing and anticipating emerging trends, and identifying operational efficiencies and opportunities with other business management/enterprise areas
• Establish key performance indicators (KPIs) to measure operational effectiveness that regularly track, analyze, and report on performance, identifying trends and providing actionable insights for continuous improvement
• Drive change management efforts, ensuring successful adoption of new processes, controls, and documentation aimed at improving operational efficiency and effectiveness
• Ensure that all operational improvements align with global regulatory requirements and internal risk management protocols
• Ability to process and handle confidential information with discretion
• May participate in or leads various projects / division initiatives as needed
• Demonstrates TD leadership Core Values
• Recognizes team members' contributions within a matrix environment
• Strong presentation skills when delivering training and presentation at the division level, industry conferences, workshops, etc

Requirements:

• Undergraduate degree or relevant professional certifications, accounting designations, or equivalent education required
• Minimum 10 years of experience in operations excellence, process optimization, or a similar leadership role within a global financial institution, with a focus on risk and compliance
• Deep understanding of shared services models, operational excellence frameworks, and best practices in process improvement (e.g., Lean, Six Sigma, Kaizen)
• Exceptional ability to analyze complex operational challenges and develop strategic, data-driven solutions
• Strong operational mindset with focus on comprehensive documentation, controls, and processes
• Proficient in using operational and performance metrics to drive decision-making
• Knowledge of audit standards, procedures, laws, rules, and regulations
• Knowledge of risk management environment, standards, regulations, and mitigation
• Knowledge of current and emerging trends
• Excellent communication skills with the ability to present complex ideas and insights clearly and persuasively to senior executives
• Experience in leading large-scale change initiatives and driving the adoption of new processes or technologies in a global, highly regulated environment

#LI-TECH

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet