Senior Manager, Governance & Control

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Governance & Control

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

The Senior Manager, Process & Control oversees and leads build out of processes and controls for the

enterprise, part of a new KYC function accountable for designing and delivering KYC capabilities, and

driving formalization of LOB process, controls, and procedures to comply with the enterprise KYC requirements.

• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required.
• Design and implement KYC processes that align with regulatory requirements and related TD policies.
• Partner with 2LOD, LOBs and KYC Product team to design and implement KYC controls to ensure accurate and complete KYC documentation and verification processes.
• Own the governance, adherence, and alignment of effective controls against the KYC standards.
• Identify and execute on opportunities to improve effectiveness, control oversight, efficiencies, and client experience working with internal stakeholders and partners.
• Evaluate levers that may include lean/process reengineering, automation, data and trigger analysis, and tools to support operational performance improvements.
• Work closely with Internal and External audit teams to meet documentation requirements.
• Ensures strong engagement with the KYC operations team, LOBs and 2LOD.
• Provides support for execution of process and controls roadmap aligning to KYC vision.
• Effectively identifies and manages stakeholder engagement and impacts across the enterprise for KYC.
• Provides controls and risk input as needed into end-to-end integrated plan for KYC.
• Support strategies and plans for resource management, requirements management, change management, business testing and quality assurance, in line with control objectives.

• Bachelor's degree required; Graduate degree preferred.
• 10+ years of relevant experience.
• Significant experience in KYC, AML or compliance roles with a strong focus on process and control management.
• Organizational awareness and sensitivity.
• Proven skills in assessing and prioritizing based on business impact, need and risk factors.
• Strong written and verbal communication skills, including writing concise business messages, documents, creating impactful presentations, and presenting analysis to management and senior executives.
• Proven ability to work with and build strong relationships with stakeholders and colleagues.
• Solution oriented, with ability to navigate the organization and make assessments and decisions with sometimes vague, incomplete, or partial context/parameters.
• Independent thinker with exceptional analytical skills and strong business acumen.
• High degree of personal initiative, with strong influencing and leadership skills.
• Undergraduate degree: professional accounting, internal auditing or risk management designation and training would be beneficial.
• Proficiency in Microsoft Office applications.