Senior Manager, Corporate Communications (2636)

Job Description:

Department Overview

The Global Compliance Department is responsible for overseeing regulatory compliance across TD Bank Group (TDBG) in accordance with the Global Compliance Operating Framework. The team is accountable for promoting regulatory compliance by developing and maintaining compliance programs, including identifying and disseminating regulatory developments to businesses they support, maintaining Compliance policies, managing complaints and regulatory filings, providing relevant training, carrying out independent monitoring and oversight activities, reporting on the state of compliance to the Board, Ultimate Designate Person (UDP) and senior management, as needed, and providing advice and support, as required.

Team Overview

The Business Management & Governance team within Global Compliance provides business and financial insights, strategic planning, business management coordination, and facilitates One TD relationships across Global Compliance and Risk Management. The team plays a key role in the Global Compliance strategy development and implementing pan-Compliance initiatives through communications, data insights and executive reporting.

The Role & Key Accountabilities

Reporting to the AVP, Business Management & Governance, this role is pivotal in the development and execution of communications plans / programs / projects / strategies by designing and delivering communications consistent with TD's communications standards and strategies, and in support of business results. The successful candidate is comfortable interacting directly with an executive audience.

• Develop communications to address enterprise/business needs/plans, in alignment with internal communications standards and/or goals, ensuring that strategies designed enhance TD's presence with key stakeholders, highlighting TD's brand, community ,and innovation initiatives
• Own the delivery and management of programs/project plans by tracking workgroup projects, ensuring established processes are followed, and delivering all projects on strategy, on time, on budget and error free.
• Own townhall logistics and compliance communication strategy for the Global Chief Compliance Officer.
• Evaluate the impact of communications on the achievement of enterprise/business results, and ensure communications solutions/initiatives are strategically sound and consistent with TD's customer experience and brand image; ensure a high level of service by setting clear standards and continuously assess the effectiveness of programs, processes and documentation, and incorporate lessons learned into current and future projects/programs
• Create cross-functional plans/projects/programs/initiatives; understand the enterprise/broader function's disciplines and how they link together to deliver integrated solutions
• Develop and manage good working relationships and maintain open dialogue with key internal/ external business partners and stakeholders to ensure adequate execution of project deliverables
• Create/manage the implementation of digital and social content strategy across multiple channels for the Global Chief Compliance Officer
• Provide strategic media counsel support and acts as a bank spokesperson when appropriate.
• Exercise judgment in dealing with sensitive reputational issues and provide counsel to executives
• Evaluate the effectiveness of corporate communications processes/services and recommend/champion possible enhancements
• As a recognized expert within own field of expertise, provide advice and guidance to employees and business partners on maintaining the brand standards, application and execution within area of expertise
• Maintain an understanding of TD businesses and products, keep current with key business initiatives/issues/developments within TD, emerging strategies, capabilities and/or trends in the industry field of expertise to deliver effective communications solutions
• Drive leading-edge use of visual media: video, photography, interactive digital features and infographics, to tell TD's stories in compelling, engaging and immediate ways

Job Requirements

This role requires an individual who can problem solve, show strong judgment to execute, drive positive change through critical thinking, innovation, and employee empowerment. Additionally, the successful candidate will be:

• Knowledgeable in financial strategy and planning with hands-on experience preparing and presenting strategic updates for senior executives.
• Comfortable operating in a dynamic, fast-paced, and sometimes ambiguous environment, while willing to voice an opinion and take a stand on critical issues
• Able to independently manage deadlines and oversee deliverables while multitasking between projects.
• Effective communicating clearly and concisely (written and verbally) to a broad audience, including senior executives.
• Extremely comfortable reviewing large volumes of data for consistency and accuracy, as well as with various analytical approaches to prepare recommendations.
• Advanced in Communication, PowerPoint and Excel skills.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet