Senior IT Operations Analyst (US)

Line of Business:
Technology Solutions
Job Description:

The Senior IT Operations Analyst provides a broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support activities to enable technology for own area of specialization.

Metrics & Performance Tracking:
• Measure, track, and publish product performance metrics and operational analytics to support application stability, resiliency, and service performance.
• Develop deployment performance reports, tracking key indicators such as success rates, failure trends, mean time to resolution (MTTR), and change impact analysis.
• Design and maintain real-time dashboards that provide visibility into incidents, outages, and key ITIL processes.
• Ensure data accuracy, consistency, and alignment with business and IT objectives and Segment OKRS.

Data Visualization & Reporting:
• Design, develop, and maintain interactive dashboards, reports, and visualizations using tools such as Power BI, ServiceNow, or Excel.
• Extract, transform, and analyze data from IT service management (ITSM) tools (e.g., ServiceNow, Jira), monitoring systems, and logs to identify trends and insights.
• Leverage ServiceNow Performance Analytics to create real-time reports for incident trends, SLA tracking, change management impact, and operational performance.
• Automate and optimize reporting workflows for efficiency and scalability.

Depth & Scope:

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Acts as subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• Supports the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders
• Reviews, participates and implements procedures
• Researches industry standards, best practices and new innovations in technology and makes recommendations

Education & Experience:

• Bachelor's degree or work experience equivalent to Bachelor's degree required
• 5+ years' experience required

Preferred Qualifications:

• Experience in reporting, data visualization, or business intelligence, preferably in an IT Operations or Production Support environment.
• Proficiency in Power BI and ServiceNow Performance Analytics for designing and maintaining reports and dashboards.
• Strong knowledge of SQL for querying and data extraction.
  • Strong knowledge Data Modeling,
  
  • Strong knowledge of SQL for querying and data extraction.
  • Strong knowledge Data Modeling

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.