Senior Business Application Analyst

Job Description:

Summary

Reporting to the Business Application Manager, the Senior Business Application Analyst's duties will include operational and application support of Data as a Service - DaaS' growing suite of BI & Reporting applications. The role will be responsible for leading specialized business application management activities while supporting the Enterprise.

Some tasks include, requirements gathering through the application lifecycle, creating and supporting business process documentation, business testing and user support of the application.

This role requires an individual with a high degree of personal initiative and strong communication, problem-solving and analytical skills. Strong interpersonal skills will be required to interact effectively with a variety of stakeholders and partners including Technology, Data Governance and Control Partners and Audit.

Key Areas of Responsibility include:

Business Application Support

• Business Process Management - Accountable for creating, monitoring and managing business processes and documentation that adhere to governance and controls. Suggest and implement operational and business process improvements that look to maximize efficiencies and leverage synergies.
• Project Delivery - Gather and review requirements specifications while providing timely and meaningful feedback.
• Change Management - Activities range from change management/delivery support, communication support and Business Acceptance Testing (BAT) facilitation and documentation while ensuring changes meet stakeholder and data governance requirements.
• Application Availability, Usability & Adoption - Establish and oversee adherence to SLAs, issue management, issue communication, stakeholder management, customer support and promoting adoption.
• Business Governance & Controls - Participate in risk and audit assessments and ensure appropriate risk controls are in place, are executed effectively and accountable to adhere to guidelines and regulatory requirements under Privacy, Audit, Legal, and Compliance.

• Stakeholder Management - Coordinate with key leaders to determine required capabilities and promote usage of application capabilities. Keep management and stakeholders informed about status updates/issues/points of interest through timely, clear, concise and effective communication.

Operational Effectiveness & Team Collaboration

• Business Operations Support - coordinate operational (day-to-day) activities such as process management, user ad-hoc support, documentation maintenance, access management, operational reporting, issue management, escalation support and business acceptance testing.

• Team Participation - Demonstrate ability to build relationships within the team and with key stakeholders. Participate in a positive work environment that promotes service to the business, innovation and teamwork by assisting others with completion of work activities; provide training/guidance as appropriate.

Governance & Oversight

• Participate in intake process, project delivery support, business-owned artifact delivery, governance, change management, testing/validation, and reporting.
• Identify and escalate perceived risks to delivery lead and business owner. Recommend, support and/or implement solutions that mitigate risk and maximizes the availability of service, efficiency and effectiveness.
• Ensure ongoing adherence or alignment with Agile/NEW methodology.

Job Requirements

• Undergraduate degree or technical certificate
• 5+ years of relevant experience.
• 1-2 years of experience in basic Power BI development (Desktop and Premium Capacity)
• Tableau experience is an asset
• Experience working directly with data and the underlying usage. Microsoft Azure experience is a benefit.
• Working knowledge of Agile (SCRUM or KANBAN) methodology is an asset.
• Some knowledge of SQL, Python, Excel is an asset.
• Knowledge of data policy and governance principles
• Ability to communicate effectively in both oral and written form and bridge the gap between business users and their technical requirements.
• High degree of multitasking and/or prioritization may be required.
• Ability to facilitate details and manage multiple customers/LOB's at the same time.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet