Work Location:
Clinton, New Jersey, United States of America

Hours:
40

Line of Business:
Personal & Commercial Banking

Pay Detail:
$27.00 - $40.25 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

• Relationship Bankers work in a retail store location and will be accountable to grow, deepen, and retain strong relationships with the mass affluent client portfolio by addressing their banking needs with an advice-based approach
• Demonstrates proficiency and in-depth knowledge in bank products, offerings, and processes to fluently explain banking solutions to a customer and to act as an experienced liaison with internal partners in small business, wealth, and residential mortgage
• Proactively engages in customer outreach (via phone, email, and other means) to interact with clients and/or discuss additional opportunities which best service the customer's needs
• Acquires and retains new mass affluent customers through converting referral's, leads, and outbound prospecting
• The Relationship Banker will meet with customers and conduct needs-based conversations, review and analyze financial information, suggest appropriate product and/or service options, and coordinate introductions/interactions with appropriate partners
• The role will adhere to all relevant Retail/Wealth policies, procedures, FINRA and regulatory banking requirements
• Engages in conversations with customers about loan products; facilitates the application intake. Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
• Partners regularly with the Wealth Financial Advisor, which includes attending joint client meetings to provide holistic support
• Meets and collaborates with Wealth financial Advisor and other partners to identify areas to deepen banking relationships in Commercial, Small Business, Lending, etc.
• Provides coaching and ongoing feedback to Retail staff on effective methods to make product referrals for mass affluent customers
• Responsible for understanding and adhering to regulations, TD Bank & TD Wealth Policies and Procedures
• Responsible for implementing TD's Customer Identification Program (CIP) by collecting and verifying required customer identification information and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit AML procedures

• HS Diploma or GED (required)
• Bachelor's / University degree or equivalent experience preferred
• 2+ years financial / banking experience
• SIE required, must be active and maintained
• Life & Health license preferred
• Understanding and experience with retail and small business banking; experience interacting with Mass Affluent and high net worth clients
• Consultative sales experience required

• Knowledgeable in products and services to be able act as an educator and advisor to Customers and non-Customers by engaging in benefit conversations that ultimately advocate for and support the Customers' needs
• Requires established Customer service skills to perform a broad range of both routine and multi-step Customer transactions
• Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in conversations to identify any additional needs; offers a solution or partner referral
• Utilizes Customer relationship tools to engage in needs-based conversations to identify solutions
• Understands Customer preferences with banking and educates Customers & non-Customers on current promotions and campaigns as well as tools and resources to make banking easier for the Customer
• Understands and supports the Bank's Customer Service Strategy
• Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations
• Considers the impact of decisions on the well-being of TD, its customers, and stakeholders
• Provides the highest level of Customer service when dealing with internal partners, vendors, or our Customers - WOW at every interaction
• Works as a single point of contact to clients by exploring various products or services and connecting the client with partners as needed

• Contributes to business objectives for Operational Excellence by championing and reviewing team against compliance with regulations; fully understanding accountability in driving an operationally sound location
• Ensures documentation that is prepared / completed is accurate and properly reflects Customer / business intentions and is consistent with relevant rules / regulations
• Applies Compliance policies and regulations to all transactions to ensure integrity of proper compliance with all documentation that operational requirements are followed and that the appropriate documentation is recorded
• Engages in conversations with customer regarding loan applications, prepares documents, and conducts loan closings
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
• Meets individual / Store performance metrics

• Contributes to a positive work environment by aligning to TD Model, Brand, and Culture by participating fully as a member of the team
• Is an active participant in personal performance and development activities
• Acts as a brand champion both internally and externally
• Collaborates with team members in contributing to the success of the team and organization
• Partners as a team player
• Actively seeks opportunities to improve delivery of work with high attention to quality standards
• Actively takes ownership of own career and aspirations; seeks out diverse feedback to continuously develop and enhance skills
• Positively embraces change
• Adheres and participates in TD's Shared Commitments
• Models quality service at every Customer interaction
• Is engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
• May train and act as a mentor to newer colleagues
• Leverages the expertise and capabilities of other businesses / partners to better achieve mutual goals in collaboration
• The role is expected to lead continuous coaching in assigned Retail Stores on all topics supporting the growth of the Mass Affluent segment portfolio/ book of business

• This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
• Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
• Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous