Regional Sales Manager - Western Canada, Merchant Solutions

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible, and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients. TDMS is the only Canadian fully bank-owned and operated merchant acquirer, managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement. This end-to-end capability is a competitive advantage for TD, uniquely enabling the bank to meet more of the financial needs of our Business Banking clients.

As a trusted business partner, TD Merchant Solutions offers a full range of payment processing solutions and payment innovation for all types of businesses, including some of Canada's largest retailers.

Position Overview:

The Regional Sales Manager (RSM) is an important Merchant-centric sales leadership role within TD Merchant Solutions.

TD Merchant Solutions is focused on Our Merchant Quest - To double the number of fully franchised Merchant & Business Banking clients at TD - our key business strategy in support of our growth mandate.

As part of this strategy, the Regional Sales Manager is a key resource in the management and execution of our acquisition tactics in their local markets. As a trusted sales & service payments leader this individual will be responsibility for leading a team of Business Development Specialists (BDS) who are responsible for acquisition activities in their assigned territory, to achieve sales targets and build an effective pipeline of future opportunities in the SMB segment.

The Regional Sales Manager will:

• Achieve team sales targets by providing exceptional sales advice coaching to maximize acquisition opportunities within the assigned territory
• Positively represent our Brand in their local market and communities by actively promoting the value proposition of TD Merchant Solutions
• Lead the team by identifying opportunities for growing new merchant relationships through lead generation, prospecting, proposals (incl RFPs), contract negotiation through to sales closing
• Assist the team with developing external networks to increase lead generation opportunities
• Work with select Business Banking partners to develop collaborative go-to-market acquisition strategies and expand internal networks to fully franchise new merchants with the Bank
• Employ effective business development (ie. targeted cold calling, COIs, etc.) & relationship management techniques to assist in achieving established sales targets for the territory
• Developing and executing on business plans aligned with Merchant Solutions business goals
• Act as a SME for our Regional Sales Team in business initiatives, special projects as required from time-to-time
• Supporting Merchant LEI improvement strategies and activities in support of our Merchant-centric model
• Lead with integrity, including support, mentor and effectively guide the team by promoting a positive colleague experience

Job Requirements:

• Ability to assist in development and execution of tactical sales plans including establishing targets and account objectives
• Demonstrated people management skills with the ability to motivate, coach, train and provide guidance to staff resolving issues and concerns that may be difficult and complex
• Experience working in a remote environment and comfortable being autonomous
• Self-motivated and strong work ethic

• Proven track record and thorough knowledge of various sales, marketing, and business development strategies including experience with CRM tools, specifically Salesforce
• Constantly build knowledge of the local market and payments industry and disseminate this to the team in support of their acquisition activities
• Deliver the Bank by recommending and promoting team members to introduce TDBG Partners to fully franchise our Merchants
• Effective organizational skills with the ability to prioritize and meet timelines
• Ability to impact and influence individuals at all levels of an organization
• Possess excellent verbal and written communication skills coupled with the ability to deliver effective presentations to Merchants, senior management, and business partners
• Demonstrate Leadership as per Guiding Principles and Leadership Profile
• Embrace and promote positive work environment that supports diversity, Pulse, and PDP's
• Willing to travel as required and to work variable hours driven by needs of the business

Key Attributes:

• Proven People Manager with ability to effectively coach and lead a remote team of Business Development Specialists
• Skillful communication (written and verbal), negotiation, and partnership skills to balance stakeholder input while remaining objective and resilient to reach the right outcomes
• Excellent analytical and business acumen with the capacity to work in a fast-paced environment, manage multiple deadlines and priorities, and identify/assess risks and issues

Additional Information:

• Post-Secondary Education (University Degree, College Diploma or equivalent) in Marketing, Business Administration or equivalent experience in Sales or Business Development
• Previous experience working in Merchant Solutions, Business Banking and/or the Payments industry would be very beneficial
• Minimum 5 years' experience in sales and 2+ years in management capacity would be an asset
• In-depth knowledge and industry related experience in an acquiring business to deliver on comprehensive solutions to small and medium sized Merchants is an asset
• Demonstrated computer proficiency; intermediate knowledge of Salesforce, and Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)

Ability to reside in Vancouver, Calgary or Edmonton.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet