As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Quality Assurance Analyst I is responsible for ensuring overall service and/or department quality standards are met.

Depth & Scope:

• Ensures adherence to set quality standards
• Coordinates and executes projects to attain Company and/or department objectives
• Identifies opportunities for process improvements to advance service quality and/or streamline functions
• Recommends and implements department training needs
• Maintains a working knowledge of company and/or department systems; assists with system implementation/conversion as needed
• Coordinates quality control and/or compliance activities
• Creates manuals, reports and documents and make updates as needed
• Participates in special projects and performs additional duties as assigned
• Recommends, facilitates and/or coordinate Employee training
• Monitors employee and/or division performance to ensure compliance with department and/or company standards
• Contributes to a positive, ethical and respectful working environment and communicates openly with others
• Models company culture internally and externally
• Participates in meetings and coaching sessions
• Keeps staff informed of any procedural changes or enhancements
• Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities

Education & Experience:

• High School diploma
• 1- 3 years related experience required
• Strong written and verbal communication skills
• Excellent time management and organizational skills
• Strong computer skills
• Must be able to work flexible hours, including possible evenings and weekends
• Problem solving skills
• Solid interpersonal skills
• Ability to work as an active participant in a team as well as independently
• Ability to work in a unpredictable and fast pace environment
• Detail oriented

Preferred Qualifications:

• FCRA Knowledge
• E Oscar Knowledge
• Case Central

Customer Accountabilities:

• Understands and supports the Bank's Customer Service Strategy
• Considers the impact of decisions on the well-being of TD, its Customers and stakeholders
• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
• Models quality service delivery at every interaction
• Leads and contributes to the ongoing improvement of the partner / Customer experience

Employee/Team Accountabilities:

• Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience
• Participates fully as a member of the team and contribute to a positive work environment
• May provide leadership, training, and guidance to other team members
• Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest
• Actively shares information and knowledge, and proactively learn from the expertise of others

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.