As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Preferred Qualifications:

Under the direction of the Vice President, Facilities the Premises Officer is responsible for the following:

• Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
• Identify, resolve, or escalate service delivery issues and/or complaints
• Support the Facilities team in liaising with external vendors in the processing and payment of invoices.
• Maintain the annual fixed asset inventory list.
• Maintain seating charts for each floor
• Provide monthly facilities reporting to Vice President Facilities.
• May oversee small projects and able to direct Clerk in Facilities Manager's absence to complete necessary tasks.
• Assist with mail, copy or records general work.

Deploy, Maintain and Support Solutions

• Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
• Security features consist of maintaining access cards database and ensuring continue monitoring processing of our CCTV cameras.
• Facilities databases maintenance includes car services access, seating inventory and premise access.
• Provide to department managers scheduled reports for car services, square footage reports security card access reporting.
• Review, process and submit all facility related Invoices using ADI database.

Manage Relationships

• Ensure prompt and timely updates to service issues, and follow through on outstanding problems
• Communicate effectively within the team relative to service issues and scheduled changes
• Recommend improvements and enhancements to internal departmental processes

Teamwork

• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Support a work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/points of interest
• Participate in knowledge transfer within the team, and business units
• Participate fully as a member of the team and contribute to a positive work environment

Education & Experience:

• High school diploma or GED
• 1-2 years related experience required
• Ability to provide consistent support prioritizing tasks based on departmental priorities
• Basic administrative skills, including basic software applications
• Basic English grammar and proofreading skills
• Ability to work independently and as part of a team, providing high quality Customer service
• Strong written and verbal communication skills
• Ability to operate standard and specialized office equipment

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.