The Operations team in the Tokyo office is part of Capital Markets and partners with the front office and other groups globally to mitigate risk and deliver world class service. The team provides operational support within the Fixed Income Trade lifecycle including trade allocations, exception management, confirmations and client investigations. They also assist with the outreach to clients for KYC documentation. The team takes great pride in ensuring controls are being continuously reviewed and updated while focusing on the customer at every point of contact.

Position Summary

The successful candidate will be responsible for providing support to the Fixed Income Sales Team in the Tokyo office and their clients. The team is a key liaison point across the trade life cycle with clients and global business partners in Singapore, Toronto, New York and London to mitigate risk and provide seamless client service. This position is also responsible to explore and deliver leading edge innovation and process improvements.

Responsibilities:

• Assist with and oversee the accurate affirmation, confirmation and settlement of Fixed Income transactions
• Assist with sub-account set up and allocations by acting as an intermediary between Japanese clients, the Desk and the other GOBS teams
• Liaise with Japanese clients and with Singapore, London, New York and Toronto GBOS to resolve pre or post settlement issues
• Attend to ad-hoc client service requests from clients
• Assist with KYC document collection from clients and the translation of the documentation once received
• Preparation and ongoing maintenance of procedural documentation
• Provide operational coverage to other asset classes (ie Foreign Exchange and/or Derivatives) as directed by local head/ team manager.

Job Requirements:

• Tertiary education
• At least five years of experience in Capital Markets in a similar Operations role
• Strong experience in the Fixed Income markets
• Candidates with FX / Derivatives markets experience will be highly regarded
• Team player who can collaborate across global teams
• Strong written and verbal communication skills in both the English and Japanese languages to communicate with broader teams globally
• Business focused with understanding of operational workflows - Knowledge of Capital Markets and business acumen on the trade lifecycle
• Working knowledge of various system applications would be beneficial.
  Examples being Calypso, Murex, Swift, Omgeo CTM, Euroclear and Bloomberg
• Strong judgement and problem solving - thinks ahead, anticipates questions and finds alternative solutions
• Creative thinking and analytical skills to review processes, build process flows, and identify opportunities for improvement
• Ability to manage stakeholder expectations
• Interpersonal and relationship management skills
• Proficient in Microsoft Office products including Word, Excel, Visio, Adobe and PowerPoint (Strong Excel skill is preferable.)
• Excellent interpersonal, influencing and networking skills
• Promotes a positive and cooperative team environment that encourages mutual respect, productivity, innovation and creativity
• Responsible for ensuring local and functional Managers are kept current and apprised of all relevant risk management and control issues

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.