Line of Business:
Product Management
Job Description:

The Merchant Services Regional Sales Manager is responsible for sales activities in the respective geographic region assigned. Provides leadership and guidance to a team of Merchant Sales Representatives in the execution of the sales strategies and supporting sales initiatives established for the US Merchant Services business.

Depth & Scope:

• Manages group of dedicated regional sales professionals including recruitment, hiring, coaching, training and development
• Provides direction, monitors and oversees the activity of the sales staff to ensure goals set are achieved and ensures that staff works towards Department and Company objectives
• Ensures all Regional Sales Representatives possess the required knowledge, skills and behaviors to achieve revenue and income targets
• Ensures effective performance management practices are in place for the regional sales force
• Ensures sales staff maintain a network of outside and internal referral sources
• Coordinates closely with other internal Company business line Managers within assigned region to promote referrals and cross sales of merchant accounts and increase market share within the region
• Responsible for conducting performance appraisals for staff managed
• Actively promotes recognition of individual superior results and proactive intervention with underperforming sales representatives
• Works with Division Sales Manager to establish new sales goals within the region to align and support growth and profitability goals and objectives established for the Line of Business
• Manages regional sales development efforts
• Manages merchant services business development and other activities within the region
• Prepares and reviews sales performance reports
• Maintains comprehensive knowledge of merchant and other Bank products and services as well as remains compliant with Bank Policies
• Evaluates results on an ongoing basis to ensure sales efforts remain on budget and communicates results to Division Sales Manager
• Increases SR referrals from Retail stores by building effective relationships with Retail executives/leaders
• Ensures sales strategy, goals and objectives are met in coordination with department management
• Assists in the development of plans, assigns and monitors plans to ensure completion of goals and objectives
• Provides input to budget planning and administers budget for their respective region
• Coordinates with credit, processing and other department staff to facilitate credit decisions, provides information and ensures good service
• Participates in merchant portfolio risk management, advising credit area on potential risks and assisting with collection activities as needed

Education & Experience:

• 4 Year Degree or equivalent experience
• 5 - 7 Years of related experience
• Management skills, with ability to manage and motivate other sales people effectively
• Ability to coach, counsel, train and lead staff
• Excellent business development skills, including ability to formulate and implement comprehensive sales strategies
• Strong interpersonal skills including demonstrated conflict management and negotiation skills
• Strong analytical skills with the ability to develop pricing strategies for merchant accounts
• Prior merchant services industry knowledge required
• Strong verbal and written communication skills with the ability to mount effective presentations to Merchants, Senior Executives and business partners
• Willing to travel as required
• Strong analytical skills, ability to provide recommendation with rationale

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.