Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Business Management, Strategy & Support
Pay Details:
$76,800 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
Want more jobs like this?
Get jobs in Toronto, Canada delivered to your inbox every week.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview:
Our Enterprise Real Estate team helps build our business from the ground up in all the communities we serve. In this dynamic space, they design, develop and manage our retail and corporate real estate portfolio, helping to create the future vision of space and experience for customers and colleagues.
Job Description:
Key Accountabilities include:
North American Food Services Program Management:
- Oversee and manage the relationship with vendor(s) key contact providing Food Services for TD's N.A. portfolio and supporting the Workplace Strategy
- Oversight of the TD Visa Infinite Credit Card Lounge
- Current Locations: Mississauga, Ottawa, Scarborough, Markham, Toronto, St. Johns, New Jersey, Maine, South Carolina, Florida
- Vending machines across Canada and the US
- Annual Review of KPIs for amendments
- Set up QBR meetings, review agenda and financials ahead of time
- Weekly meetings with vendor to ensure the program is running well and address any issues that require attention
- Approve and monitor subsidy invoices (where applicable)
Design Standards:
- Support the development of design standards for Food Services across our footprint in partnership with our Architect & Design Team
Reporting:
- Oversight of vendor performance dashboard, ensuring the vendor is updating on a timely basis
- Reporting any data entry support will be required to understand portfolio performance
- Provide analysis of portfolio including P&L and investigate and resolve all discrepancies/differences in a timely manner, as required
- Review monthly financial reporting as it relates to the MSA(s)
Innovation:
- Work with vendor(s) to develop innovation pilots that could be introduced to the Hospitality portfolio on a quarterly basis
Customer Service:
- Responsible for the Food Services general inbox
- Ensure appropriate triage and escalation management
Speed, Efficiency, Simplicity:
- Act as a subject matter expert when new Real Estate projects require Food Services
- Delegate effectively to Vendor(s) for appropriate work packages
- Identify ways to better partner (internally & externally) to move with speed and deliver with excellence
- Find ways to simplify the Hospitality's portion of the end-to-end process
Risk Management
- Ensure all keys risks are identified, documented and understood
- Managing key risks
- Continue to report to leadership on identified risks and their on-going status
Key Metrics & Benchmarking
- Bring industry experience and knowledge to drive key decisions
- Measure our success against what other competitors are doing
- Have a strong sense of what our key industry benchmarks are and how are we performing relative to them
Ad Hoc Job Responsibilities:
- Other duties as assigned
- Some travel will be required within Canada and the United States
- In-office requirement 2x per week (subject to change)
- Prioritize and manage own workload to meet service level requirements for service and productivity.
- Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate.
- Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area.
- Protect the interests of the organization identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary.
- Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices.
- Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist.
- Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others.
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
- On assigned projects/initiatives, use project/process management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable.
- May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies.
Job Requirements:
- Strong verbal and written business acumen, problem solving skills, attention to detail and interpersonal skills.
- Basic ability to work independently and manage one's time is essential.
- Basic knowledge of production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Advanced knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
- Strong knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc. Positive disposition and a problem solver.
Education/Experience:
- Bachelor's degree in business administration or a related field. Project Management experience is an asset.
- 5-7 years' working in senior complex Food Services management is required.
- Experience operating multiple Food Service operations across North America is an asset.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet