Manager, AMDE Access Team (Manager III)

Job Description:

Department Overview

As part of the Strategy & Enablement (S&E) group, we're guided by our shared commitments (Renowned Colleague Experience, being Customer Obsessed, Innovating and Simplifying for Speed and Unlocking Value), we thrive in an environment where collaboration and openness are valued. We elevate each other and obsess about doing the right thing. We seek individuals with a positive and can-do attitude who are driven to produce extraordinary results. S&E provides a fast-paced, high energy, collaborative and fun environment with growth opportunities to build on skills while offering a unique career opportunity to make an impact and build for the future.

The team works in close partnership with teams across BBDE and CPB Operations and across TD, which involves extensive collaboration, co-ordination and communication across this broad network.

Position Summary:

Reporting to the Senior Manager, Access Management Delivery Excellence, the Manager will oversee the Employee Access Team supporting CPB Operations and Branch Banking Delivery Excellence (BBDE) colleague access.

• Support the Access Team to achieve SLA and Quality Control goals
• Provisioning and supporting with escalations related to access for colleagues from supported LOBs as well as managing the Diamond attestation process.
• Building/maintaining strong knowledge of CPB Operation access and supporting as an access SME on various stakeholder projects and initiatives involving impacts to access
• Develop, maintain and support relationships with peers in key partner groups (BBDE, CPB Operations, Product, Risk, Compliance, GIAM)
• Strategy & Planning - Facilitate the development of Access Management to evolve team processes, including integration of automation where possible
• Reinforce enterprise access strategy in conjunction with key leaders and stakeholders in establishing and staying course on high-level activity roadmap and key change programs.
• Utilize business transformation initiatives and demand to forecast demands no access, and co-ordinates with key leaders and stakeholders to prioritize the portfolio of new access programs.
• Identify areas of improvement with access team internal process

Key Responsibilities:

• Oversee Access Analysts who focus on making Access Provisioning seamless for our partners while adhering to enterprise access standards. Supporting with day-to-day access questions and access requests. Access provisioned within SLA and with accuracy.
• Establish and maintain Role Entitlement Maps (REM) for supported businesses.
• Reinforce the need for access automation as a long-term solution to manual work efforts on the team
• Support the teams in completing the Diamond and Non-Diamond attestations for businesses within scope.
• Foster an environment / culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism. Support a positive work environment that promotes service to a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Build a collaborative culture of risk awareness and ownership, in support of the Enterprise Risk Framework, Operational Risk Management Framework, and Global Identity & Access Management Access Standards

Job Requirements:

• Leadership and influencing skills with the ability to advocate for decisions
• Comfortable with change, ambiguity
• Previous experience in the management and operations of Access Provisioning, Access Management or Identity and Access Management
• Ability to exercise sound judgement in making decisions
• Ability to question and challenge status quo, deal with various points of view and to effect creative and responsive solutions
• Ability to work in a fast-paced environment and manage multiple deadlines and priorities
• Access Provisioning Experience an asset
• Previous CPB Operations experience is an asset
• People Management experience is considered an asset

Pre-ID Candidate Specified

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet