In-House Creative Operations Manager - Marketing

Line of Business:
Marketing
Job Description:

Department Overview:

Studio 361, the in-house agency at TD is a dynamic team of account managers, sprint managers, and creative professionals dedicated to delivering high-impact, insight-driven work across the enterprise. Our mission is to remove barriers so our creatives can focus on what they do best-making great work. The Creative Operations Manager plays a pivotal role in making that happen. This role sits at the intersection of process, data, and leadership-responsible for overseeing sprint management, managing capacity and prioritization reporting, and continuously improving our creative operations infrastructure.

A day in the life could include sprint planning facilitation, solving resourcing puzzles, developing Excel-based utilization reports, and working within Adobe Workfront to help leadership make smart, informed decisions about how to allocate creative work across internal and external resources. This role is perfect for someone who's passionate about structure, thrives in agile environments, and wants to drive clarity and efficiency for a growing creative team.

Job Description:

The Creative Operations Manager supports the marketing team in the coordination of marketing programs for a specific product or business line. At the direction of supervisors, the Creative Operations Manager coordinates the day to day activity in support of marketing programs and plans.

Depth & Scope:

• Manages more complex functions and processes in support of marketing Communications initiatives
• Regularly supervises and manages the workflow of others
• Allocates tickets to senior management, arranges VIP experiences and special meetings, coordinates celebrity appearances, supports employee reward and recognition, charge-backs, ticket compliance, etc
• Evaluates effectiveness of projects after implementation; compiles and analyzes feedback from various internal areas and outside vendors, develops recommendations as appropriate and incorporates changes into future project plans
• Creates marketing materials as necessary in support of various projects and other work
• Writes copy, secures approvals and coordinates layout and production with appropriate internal or outside personnel
• Demonstrates understanding of the functions, intricacies and requirements of the product or business line with which they are working

Education & Experience:

• 4 year degree or equivalent experience
• 3-5 related experience required
• Demonstrated experience in the financial services industry.
• In-depth project management experience.
• Extensive knowledge of financial services marketing practices and techniques.
• Proven organizational skills.
• Vendor management experience required.
• Supervisory experience helpful.
• Proven communication skills, including strong writing ability.
• Proven effective presentation skills.
• Proficient PC skills in Word, Excel, PowerPoint

Preferred Skills:

• Deep experience with Adobe Workfront, especially in capacity planning, resourcing, and reporting
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, and data visualization
• Strong understanding of creative operations within an agency or in-house environment
• Experience managing project/sprint managers or traffic teams
• Familiarity with Digital Asset Management (DAM) systems and access management (e.g., Intralinks)
• Knowledge of invoicing workflows tied to creative hours or agency rate cards
• Agile mindset and ability to facilitate sprint ceremonies (e.g., planning, retrospectives)
• Proactive, solutions-oriented approach with the ability to flex process when needed to meet campaign demands
• Strong communicator with a calm, collaborative demeanor who can thrive in ambiguity and help guide the team through change

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional (once per quarter)
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.