Head of Customer Profile Maintenance, KYC (US)

Line of Business:
Financial Crimes & Fraud Mgmt
Job Description:

The Head of Customer Profile Maintenance, KYC oversees the end-to-end management of customer profile updates, ensuring accuracy, compliance, and operational efficiency in accordance with KYC and AML regulations. This role leads a team responsible for maintaining and updating customer records, implementing process improvements, and ensuring data integrity. This role involves collaborating with 1st and 2nd line stakeholders, and technology teams to enhance automation, mitigate risks, and streamline workflows. Additionally, this role is responsible for driving strategic initiatives to improve turnaround times, managing escalations to ensure adherence to regulatory and internal policy requirements.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Develops and maintains procedures for customer profile maintenance, ensure they comply with KYC, AML, and regulatory requirements
• Identifies and mitigates risks related to customer data integrity, completeness, and compliance
• Oversees the creation, updating and periodic review of customer profiles, ensure all information is accurate and complete
• Manages changes to customer data including name changes, address updates, and changes in beneficial ownership, ensure compliance with KYC requirements
• Implements advanced technology solutions for data management, including automation tools for data validation and updates
• Conducts regular audits of customer profiles to ensure compliance and data accuracy and prepare for regulatory inspections

Education & Experience:

• Bachelor's degree required; Graduate degree preferred
• 10+ years of relevant experience
• Proven abilities, understanding and developing strategies with a deep understanding of AML/KYC
• Strong business acumen, identifying and developing opportunities which align to LOB roadmaps
• Track record of driving and delivering innovative ideas in a fast-paced environment
• Strong relationship management, ability to form strong relationships with senior leaders and build trust
• Proven business and financial acumen
• In-depth knowledge of relevant banking and regulatory rules and policies
• Organizationally astute, with superior influencing, collaboration, and communication skills

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.