Work Location:
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$200,000 - $280,000 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
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Line of Business:
Marketing
Job Description:
Department Overview:
The Head of Business Communications is a senior leader within CAPA responsible for managing a team that drives strategic communications across all lines of business. The role is responsible for overseeing media relations, managing reputational risk, deepening employee engagement, enhancing thought leadership and creating multi-touch communications that extend brand reach and brand equity across a complexity of traditional and new channels with target stakeholders, including media, influencers, current and future employees, investors and consumers. This function requires a broad range of communications, project management and people skills, including the ability to build trusted relationships with colleagues across the organization to execute complex communications plans on time and on budget in alignment with key business goals. The Head of Business Communications must possess a passion for innovation and excellence along with a track record of developing a world-class team that leverages best practices to measurable business results. This role demands outstanding problem-solving, strategic and editorial skills, with an ability to drive transformational change that results in competitive brand differentiation, enhancing TD's reputation with internal and external stakeholders.
Job Description:
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
- Leads a team of communications professionals responsible for developing and executing communications strategies and related deliverables to achieve measurable business results including: Strategic communications plans; media relations; Executive communications and thought leadership; Line of business (LOB) marketing campaigns; internal and external events; employee communications and reputational issue management
- Responsible for evolving LOB narratives, and building and executing multi-touch communications plans that extend brand reach and build brand equity across a complexity of traditional and new media platforms and channels
- Leads TD's thought leadership platform, elevating TD leaders by sharing original points of view around trending topics and interests aligned to the Bank via high profile and regional speaking opportunities and digital engagement via LinkedIn and other influencer platforms
- Creates a differentiated brand identity that resonates with talent targets, aligns with corporate brand, keeps pace with evolving business priorities, and beats the competition
- Builds an employee influencer network by cultivating relationships with existing and new prospects to elevate the TD brand through rich and relevant commentary and content
- Oversees world class media relations in collaboration with agencies to maximize positive media impressions across traditional and new media platforms and channels, including top tier outlets, regional and trade publications and digital and social media platforms
- Manages public relations agency relationship to execute media relations strategies and deliverables
- Partners closely with the VP of Content and Digital Platforms to support a multi-touch editorial strategy that delivers world-class multi-media content that optimizes reach and engagement with target stakeholders across owned and earned digital and social platforms and channels, including TD's Digital News Center
- As a member of CAPA's leadership team, builds trusted relationships with colleagues and leaders across the Bank, collaborating effectively to deliver communications plans on time and on budget with business partners across Lines of Business and corporate functions
- Leads reputational risk and crisis response strategy, influencing key stakeholders
- Drives effective change management strategies to minimize business disruption
- Governs budget process and allocation across CAPA
- Leads and governs integrated planning process and cycle
- Serves as role model in evolving CAPA relationship managers from service providers to strategic partners of choice throughout the Bank
Education & Experience:
- Bachelor's Degree in Communications, English or related field required. Master's degree preferred
- 15+ years of progressively senior communications experience, operating within a large publicly traded company and/or unit of a highly-matrixed organization with deep knowledge and experience in financial services, preferably banking, brokerage or retirement
- 10+ years of employee engagement, media relations, content/editorial strategy and people management experience
- Excellent strategic and problem-solving skills with a penchant for articulating solutions, alternative approaches and building consensus across all levels of the organization
- Superior project management skills, an ability to lead cross-functional teams and a proven track record of leading change and collaborating effectively to get things done
- Exceptional written and oral communications skills
- Proven ability to deliver high quality work under intense deadline pressure and juggle multiple priorities
- Strong presentation and coaching skills; ability to provide value-added communications and issues management coaching and guidance to members of the Senior Executive Team
- Proven track record of continuously raising the bar to improve performance, challenging the status quo and driving step-change across the team
- Ability to thrive within a strong, inclusive culture that values hard work, humility, collaboration and concern for the well-being of others as demonstrated by a genuine interest in the career development plans of each colleague
- Focused on outcomes; motivated by excellent execution and driving superior results
- Highly innovative, creative and intuitive problem solver with strong command presence
- Team player who inspires and makes others better, is always open, honest, and direct, and treats everyone with respect, without fail
- Possesses resilience, sense of urgency and ability to handle challenging situations well
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Occasional
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Never
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Never
- Bending - Never
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Never
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Applying common sense to deal with problems involving standardized situations - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.