Work Location:
Markham, Ontario, Canada

Hours:
35

Line of Business:
TD Insurance

Pay Details:
$88,500 - $132,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Communicate productivity objectives to analysts and contribute to the achievement of business objectives by meeting or exceeding individual and team goals
• Meet or exceed the needs of the customer by managing client calls and resolves complaints balancing the needs of the client and those of the organization
• Participate in the identification of clients' complaints root causes and implement corrective actions
• Ensure accurate and timely reserving of claims
• Approve payments and verify analysts' files

• Support the development and implementation of claims strategies to achieve business objectives and goals
• Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness and scale
• Execute on the annual business plan to deliver results aligned with business strategies
• Monitors and communicates the effectiveness of strategies, programs, and practices related to own area of expertise
• Participate in networking activities and maintain liaison with industry and local insurance market for being aware of and bringing industry's leading trends into the Company
• Contribute to the business objective for Operational Excellence by adhering to mandatory compliance and audit requirements
• Understand and ensure business operation policies and procedures and legislation
• Be knowledgeable of and ensure compliance with company and industry codes of conduct
• Ensure necessary due diligence to support the accuracy of all insurance claims and adherence to the Residential policy contract
• Implement best practices from other teams and operations
• Coordinate activities with partners across the organization, may include Technical, HR, Technology, Finance, Risk Management, etc.
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
• Limit exposure to reputational risk through effective oversight of litigation files

• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
• Provide input on claims files brought for coverage interpretation from all teams within Residential claims

• Lead a team of claims professionals with intermediate to high claims authority handling moderate to complex claims in their area of focus
• Require solid process management knowledge and the risk profile for team processes supported
• Solid knowledge of the business and operational Functions supported
• Work focus time horizon is generally long term greater than 1 year
• May act as highest point of team escalation for resolution and provide direction to resolve issues or escalate
• Decision making authority and ambiguity of issues managed is generally limited to complex issues or exceptions
• Effectively handle day-to-day issues, determining the most appropriate course of action for resolution
• Industry accreditation and training generally required
• Typically reports into Senior Manager, Claims/ AVP
• Solid understanding of building construction and industry trends

• Undergraduate degree
• 7+ years Residential Claims or relevant experience