Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
TD Securities

Pay Details:
$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Lead respective group within a business unit in delivering operational support to the assigned areas
• Identify and respond to changes in the business environment and establish action plans to address client issues and priorities
• Act as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience
• Secondary escalation point for significant risks/exceptions
• Monitor service and control standards against overall business/department objectives
• Provide frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement
• Negotiate and help to resolve complex and/or escalated issues
• Build a client-centric, collaborative and innovative culture

• Proactively identify key business opportunities, research and recommend system enhancement/modifications, develop strategies to achieve recommendations and work closely with system support to execute and implement system upgrades/enhancements
• Conduct root cause analysis, evaluate options and provide recommendations; ensure appropriate reporting and escalation of issues occurs based on risk profile
• Contribute to the development of the business plan, operationalize the plan and deliver on assigned service or functionality
• Protect the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high-risk transactions/activities as needed
• Provide expertise and coordinate implementation and testing of new processes and systems and ensure these are well documented
• Apply knowledge of end-to-end processes and regulatory requirements to drive achievement of department standards for productivity and efficiency, implement process improvement initiatives and execute on change, supporting adherence, tracking and realizing benefits
• Mitigate risk by coordinating activities with partners in Operations, Technology, Finance, Risk Management, etc.
• Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct
• Act as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups and may sign off on projects of small scale and/or complexity
• Conceptualize/define change framework and contribute to strategy discussions; act as a key change agent for a defined area
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management); ensure unit operates in compliance with applicable internal and external requirements
• Participate in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments
• Assess performance based on team and function analytics

• Provide both leadership and guidance in managing the overall team
• Coach and train to develop team capability and ensure requests and infrastructure issues are handled according to established service standards
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Create a dynamic work environment in line with TD's Employee Value Proposition; challenge the status quo
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues
• Encourage good working relationships with other functions and teams
• Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Facilitate change through positive reinforcement of milestones and successes as well as encouraging open discussion
• Operate with a One Team mindset
• Support an environment where the team freely escalates performance and production challenges

• Provide people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
• Expert knowledge of the business and operational functions supported
• Leads teams with multiple points of internal and external contact including direct contact with Customers
• Work focus time horizon is generally medium to long-term with moderate to high focus on strategic planning
• Requires expert process management knowledge and the risk profile for team processes supported
• Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
• Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate
• Involves daily contact with cross-functional teams across TDBG or external contacts and/or customers
• Generally reports to an Executive

• Undergraduate degree/ college diploma preferred and/or
• 6+ years relevant experience and 4+ years people management experience