Group Manager II, TDS Operations

Job Description:

This role is for a candidate who excels in managing complex initiatives with a forward thinking and innovative approach. You will lead the Dublin based Client Data Enablement team, overseeing Client Enablement in multiple Book of Record systems. The ideal candidate will drive transformation, shifting from manual data entry to fully integrated and automated client and account setup processes. The successful candidate will evaluate team performance, enhance processes, and coach staff for continuous growth, focusing on operational effectiveness and automation opportunities. This role involves working closely with regional data services teams and other professionals across TD Securities to maintain global alignment and mitigate risks related to client, credit, and agreement documentation.

A successful candidate will strike a balance between maintaining business as usual mandates within the assigned service level agreements, while navigating the team through strategic changes to Book of Record systems. The resource will work closely with the Senior Manager/ Director to ensure alignment of the teams' vision within the broader vision for Client Enablement, including developing a plan to rebalance the team's functions within Global teams and streamline processes that are siloed.

The candidate will require the ability to analyze the current output of the team and ensure our operations continue to be effective. This will require detailed understanding of operating metrics and coaching of staff to continually develop their knowledge and capabilities. The role will interact with various levels of management across the organization, and it is essential that the selected candidate has strong communication skills with the ability to foster relationships while influencing change.

Job accountabilities:

• Utilize your Subject Matter Expertise to solve complex Client data problems and lead the team through day to day and strategic initiatives to ensure business requirements are met successfully and the team is supported with guidance, developing future leaders, and fostering a culture of commitment and ownership.
• Act as Data Steward for TDS Client, Credit and SSI data, to ensure appropriate oversight.
• Set the strategic vision for the team, leading the planning and implementation of strategic initiatives that align with organizational goals, work with stakeholders within Ops and Infrastructure to drive business requirements ensuring both long-term growth and immediate operational effectiveness.
• Engage with internal and external stakeholders including Global Client Management teams, Sales & Trading, Middle Office, Audit, Operational Risk Mgt, Risk and Control, Technology, Data Delivery and Integration Team to manage risks, identify improvement opportunities, and drive collaborative solutions. Review identified project risks and planned controls to assess change per change risk governance standards (e.g. TD Scaled Agility, Delivery Execution Framework)
• Lead the team through testing and implementation plans with regards to system enhancements or changes as required, establish use cases, and ensure resourcing plans are in place for effective delivery.
• Provide strategic leadership to the team in managing complex data challenges across systems.
• Track and report on metrics and team performance, ensuring alignment with business objectives and timely achievement of goals.
• Primary lead on Party and Account Master and Client Onboarding workflow changes, Road to Strong and Project Runway initiatives that impact Client Data Enablement.
• Act as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience.
• Primary point of escalation for Risk and Control, ORM, and Audit. Monitor service and control standards against overall business/department objectives.
• Proactively identify key business opportunities, research, and recommend system enhancement/modifications, develop strategies to achieve recommendations and work closely with system support to execute and implement system upgrades/enhancements.
• Conduct root cause analysis for issues that arise, evaluate options, and provide recommendations; ensure appropriate reporting and escalation of issues occurs based on risk profile.
• Conceptualize/define change framework, act as a key change agent for Client Enablement.
• Strong relationship building skills with the ability to develop and interact effectively with all levels of management throughout TDS and compliance, operations, and technology partners.

The selected candidate should be a go-getter with a strong aptitude and ability to multi-task to meet the deliverable of creating onboarding solutions that will provide clients an exceptional service. This is a prime opportunity to work with likeminded individuals that want to be on the frontier of driving change within TD Securities.

Education/Accreditations:

• University or college degree
• 7+ Years relevant work experience in Corporate/Investment Banking within Operations Roles or Client On-boarding Roles.
• 3-5 Years of prior experience leading a high-volume team

Qualifications/Skills Experience:

• Skill in using analytical software tools, data analysis methods and reporting techniques.
• Experience with excel, UI Path or similar small tech solutions.
• Experience in Project Management and leading a team through operational changes.
• Comfortable to manipulate structure and unstructured data.
• Experience with Jira & Kanban boards.

• Advanced ability to lead, plan, implement, and evaluate program/ project activities to ensure completion of initiatives.
• Ability to multi-task and effectively support competing priorities.
• Client management skills and the ability to work with business partners to develop and manage an action plan.
• Responsible for estimating work content and achieving planned timelines.
• Excellent interpersonal, presentation and communication skills
• Bachelor's degree in business systems or related field

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.