Line of Business:
Governance & Control
Job Description:

The Governance and Control Manager will be responsible for the analysis, assessment and reporting of operational risks. This includes representing the ATM Channel for new business initiatives and interacting with internal partners such as Legal, Compliance, Privacy, Operational Risk, Regulatory Risk, Fraud, TRMIS and others to ensure alignment to the broader organization from a policy and compliance perspective.

This position is on the 1B Control Function Team supporting the US Fraud Management Business. This role will proactively support the business in both risk management and risk measurement, leading PRCSAs, documenting key risks, performing proactive control reviews, and reporting the health of the risk/control environment to the business.

Depth & Scope:

• Actively engages partners including Legal, Compliance, Privacy, Operational Risk, Regulatory Risk, Fraud, TRMIS to understand risk policies and collaborate, identify solutions for the ATM Channel
• Acts as Risk SME on new ATM Channel initiatives to ensure the application of a risk lens in conjunction with internal stakeholders to mitigate, avoid or transfer exposure to an acceptable extent (Tier 1, 2, 3 Projects)
• Acts as an expert in Operational Risk Event data and reporting and provides insight in identifying trends and risks for the business
• Supports the annual Risk & Control Self-Assessment process, including preparatory work for all sessions
• Responsible for oversight of process mapping and risk assessments under the new Process Risk & Control Self-Assessment (pRCSA) enterprise wide initiative
• Assists business with the development and review of Key Risk Indicators (KRIs) and manages the aggregation and assessment of KRIs
• Coordinates Business Continuity Planning; with Plan Builder accountability for both US and Canada BCM Plans
• Performs ad hoc analysis and investigations as required
• Maintains a thorough knowledge of the ATM Channel and its emerging compliance issues, ensuring proactive management and adequate support
• Encourages and fosters positive working relationships with internal business partners
• Works with key internal stakeholders (Compliance, Privacy, Regulatory and Operational Risk, etc.) to ensure compliance on pending legislation and awareness of issues as a result of the change in order to determine channel impact to close gaps
• Escalates ATM Channel regulatory concerns to partners

Education & Experience:

• Undergraduate degree or relevant industry or risk and compliance management experience and/or accreditation
• 7+ years of related experience
• Relevant industry or risk and compliance management experience and/or accreditation
• Has an understanding of the key internal business partners and their respective roles within the organization
• Has a good understanding of the risk management landscape and disciplines at TD
• Process/control design and analysis skills are a definite asset
• Takes ownership of issues and is able to drive initiatives forward to successful resolution
• Provides day to day interaction and support to Management
• Works independently as well as in a team environment
• Ability to educate others on risk related issues
• Strong analytical and problem solving skills, has an eye for detail and the ability to meet tight deadlines, manage priorities and multi-task
• Strong written, verbal, and presentation skills to allow for effective communication with senior management and other business partners
• Strong relationship management skills to work collaboratively with other departments and at all levels
• Adaptable to changing priorities and ad hoc requests
• Ability to work within predetermined engagement process and adhere to current practices

Preferred Qualifications:

• 7+ years experience of Fraud Risk, Front-Line Control Function, or Operational Risk experience within a banking/financial institution.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.