Executive Concierge

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Reporting to the Global Security & Investigations group, the executive concierge will provide dedicated support for the executive floor which will include safety, security, and administrative functions. The Executive Concierge will be positioned at the main reception desk on TD's executive floor in Toronto, ON

Working in a team dynamic, the executive concierge will perform a wide range of duties supporting the daily operations of the executive floor as well as providing security and safety support.

The Executive concierge will frequently interact with Senior Executives, Executive Assistants, TD colleagues, visitors, third party vendors, base building personnel and external groups.

The Executive concierge will work within the boundaries and direction of TD Global Security & Investigations and the CEO's office following all applicable guidelines and procedures on a consistent basis.

Flexible work options are not available for this position as duties will require in-person attendance in the office on a daily basis.

Job Description/Accountabilities:

• Always maintaining the highest level of confidentiality and exercising discretion is a core requirement.
• Perform access control management duties including keeping track of who is accessing the floor and dealing with exceptions.
• Manage the handling and shredding of confidential paper-based documents and other information security related tasks.
• Tracking of issues and incidents including creation and submission of written reports.
• Management and tracking of equipment being signed out.
• Perform occasional protective security and safety duties at special events including attendee access management, reporting/escalating of issues and incident response support, etc.
• Perform security patrols on designated executive floors and other areas within the TD Centre.
• Performing daily opening and closing procedures for the floor.
• Coordination with building security and property management (CF) for premises related issues and updates.
• Perform incident response duties as required (i.e. evacuation support, uninvited guests, etc.)
• Provide basic first aid support and maintain first aid equipment.
• Answering phones and redirecting inquiries as required - including managing and promptly responding to all incoming inquiries for information of any nature including customer and employee related questions.
• Meet and greet all guests/clients to the floor and announce arrival to the appropriate Executive Assistant.
• Meeting room bookings including any special requirements (i.e. IT or catering requests)
• Daily floor walkthroughs to identify and remediate any maintenance requirements (both functional and aesthetic)
• Tracking of all premises/maintenance related work on the floor - including invoicing.
• Ongoing communication with vendors and internal customers regarding confirmations, changes, and cancellations.
• Ordering kitchen and floor supplies/stationary.
• Opening/sorting and delivering mail to the floor.
• The successful candidate will be required to complete supplemental safety and security training programs as outlined by Global Security & Investigations and TDBG.
• Strong Microsoft Office skills including experience developing and managing excel spreadsheets.
• Ability to manage time, prioritize tasks, and work with minimal supervision.
• Ability to multi-task and work effectively with a team and work autonomously.
• Lending administrative support to executive offices as required.

Qualifications/Skills/Experience:

• Outstanding customer service is a must.
• Must possess excellent interpersonal skills and who works well in a team setting.
• Good written and verbal communication, presentation, organization, and planning skills.
• Availability and capability to take on duties in crisis and emergency incidents, events etc.
• Demonstrated sensitivity to issues of ethics, diversity, equity, and harassment in the workplace.
• Previous experience in security/reception strongly preferred.
• 2+ years' experience performing security and/or reception/concierge type duties.
• Current CPR/First Aid/AED certification.
• Must be flexible in adjusting to changing work priorities.
• Previous experience or demonstrated skills interacting with Executives and their support staff will be essential to any successful candidate.
• Candidate must be highly organized, able to work independently, with a very strong attention to detail.
• Demonstrable proactive approach, able to work on own initiative, with a can-do attitude.
• Must be discrete and maintain confidentiality at all times.
• Must be highly dependable and reliable.
• Must be courteous, respectful and friendly.
• Must demonstrate the utmost personal integrity.
• Ability to perform under stressful, fluid or less than perfect work conditions on occasion (i.e. during periods of high paced activity and/or safety/security incident)
• Must have a baseline of physical fitness in order to execute incident response, walking patrols and special event management duties. Long periods of standing and/or walking may be required on occasion.
• Flexibility in shift times and duties may be necessary to support the overall Executive requirements.
• Occasional overtime hours may be required.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet