DEPARTMENT OVERVIEW
Within TD Invent is the TD Enterprise Innovation team where our highly collaborative pods of Product Owners, Designers and Developers work together to ideate, explore, and validate innovative solutions that will change the way the bank thinks about its customers - one sprint at a time. Make your mark in a setting where every day operates like a well-funded start-up, while helping TD shape the future of banking.

JOB DESCRIPTION
Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as an individual and experience our culture of care.

Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:

• Leadership talks with key Leaders from across the organization
• Lunch & Learns on topics such as Innovation, Diversity & Inclusion, Personal Branding and so much more

As a User Experience Designer Intern/Co-op within Enterprise Innovation, which includes TD Lab, explore emerging technologies and work with pods to explore concepts and test with users on how we might improve customer experiences.

Job responsibilities include:

• Exploring user & business needs through design, prototyping, and testing ideas with customers
• Answering critical user and business questions using TD's Innovation Framework, which incorporates Business Design/Design Thinking and Agile methodologies
• Conducting user research and interviews to help understand customer problems
• Developing storyboards, mockups, and prototypes to effectively communicate design ideas
• Executing UX and visual design requirements as part of a team
• Working closely with product owners and pod members to bring a solution to life

You will receive one-on-one mentorship with the Enterprise Innovation and TD Lab's user experience designers and have the chance to work on multiple projects throughout the term. You will have the opportunity to act like an intrapreneur and flex your creative muscles, bringing impactful ideas to life while taking on challenging design tasks. You can read about our co-op experience from one of our former co-op employees here: https://medium.com/td-lab/my-internship-with-td-labs-73675b3e2fb5

If you are a self-starter, like to think outside the box, and are looking for a challenge - this job is for you!

JOB REQUIREMENTS
The basics (required to be considered):

• Must have a visually clear resume with a clear link to your portfolio. Your resume should be easy to read & clearly explain your past roles and experience.
• Must have a portfolio, with at least 2 UX case studies (more details below).
• Knowledge of design tools, specifically Figma and Figjam.

The extras (nice to haves):

• Demonstrable passion and curiosity for design & learning more about UX
• Ability to work in a fast-paced, dynamic environment, & takes initiative in their work, as demonstrated by extracurriculars, class projects, etc.

HOW WE EVALUATE CANDIDATES
Your resume and portfolio should work together to showcase why you are the right person for this role.

What makes a strong UX Resume:

• Highlight relevant work or classroom experience
• Tell us about the impact you've had in past roles
• Identify the tools and practices you've had exposure to
• Be visually appealing (consider things like alignment, spelling, etc.)
• Provide a link to your portfolio (don't rely on embedded links!)
• Be 1-2 pages, maximum

What makes a strong UX Portfolio:

• Be easy to access and read - treat your portfolio like a UX Design project and try to consider accessibility, consistency, usability, etc.
• Contain at least 2 UX case studies so we can better evaluate your experience & design process

Have some relevant work, but not sure how to build a case study? That's OK - this role is open to students of all experience levels, and we encourage you to apply. Here's a guide to what we look for:

• Project context / background and timelines
• Your role and responsibilities & project timeline
• The core problem you're solving, from a user's perspective
• The methods used for primary and/or secondary research - and the key findings from your research
• Your final design solution, showing how it solves the problem you identified
• Reflection on what you learned from the project

Please note that applications without a portfolio will not be considered.

ADDITIONAL INFORMATION

• This position is a 4-month work term and will commence January 2025. Please indicate if your academic program does not align to this timeframe in your resume or cover letter. Flexibility in the length of term can be discussed with top candidates.
• Must be enrolled at a post-secondary institution as of the start of and during the work term.
• Applications must include a transcript, resume (maximum of 2 pages), and portfolio.
• TD Invent - Enterprise Innovation - User
• Experience Designer Intern/Co-op
• Internal
• We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
• TD is committed to providing you with the best candidate experience and internship. As such, work location and start dates are subject to change.

TEAM CULTURE
One of the things that the TD Enterprise Innovation team prides ourselves in is our team culture. It's not uncommon to see kiddos or pets pop into video calls or for a team member to take a meeting while walking their dog. In the warmer months, there's usually a few of us outside for meetings. We have a weekly "Fundatory Friday'' event where we play games together. There's at least one messaging channel dedicated to pictures of pets and babies. We celebrate how terrible we are at March Madness Brackets.

LOCATION
Physically centered in either Kitchener or Toronto. Our teams are currently operating in a Hybrid model, with the expectation that employees are present in either our Kitchener or Toronto offices a minimum of two days per week on our specified anchor days. TD requires employees to reside in the country where the role is located, irrespective of working arrangements.

HOURS
Monday-Friday, standard business hours.

INCLUSIVENESS
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

ACCOMODATION
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:
N/A.