Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Technology Solutions
Pay Details:
$91,200 - $136,800 CAD
This role is temporarily eligible for a pay premium above the posted salary range that is reassessed annually. You are encouraged to have an open dialogue with your recruiter who can provide more specific pay details for this role.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
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As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Overview:
Provide Enterprise Compliance Journaling - Archiving & Surveillance Technology support; troubleshooting & addressing service requests, incidents, changes and other issues raised by TD global Compliance teams. Provide technical expertise with a focus on efficiency, reliability, scalability, and security; includes support, integration, maintenance/updates and improvements of systems that retain email/chats and other electronic messages for regulatory compliance requirements.
Job Description:
- Interact with governance and control groups, (e.g. regulatory/operational risk, compliance and audit) to consult on risk issues/items related to Compliance Journaling process, technology and tools
- Collaborate with Compliance stakeholder teams to understand & meet their journaling/surveillance needs
- Liaise with internal teams, vendors, Business/Solution Analysts to resolve Compliance Journaling issues
- Perform data integrity validations and support relating to eDiscovery, investigations of electronic communication data, migrations, change implementations, upgrades and tool integrations
- Assist in Compliance audits by providing process/access/security details and evidence
- Contribute in RAID, Change, Incident and Problem Management meetings
- Support Security/Legal/HR and internal compliance stakeholders with eDiscovery/investigations, audit queries and other regulatory/legal/FINRA requests
- Provide Admin support of cloud archiving/surveillance tools for TD Compliance stakeholders
- Generate Compliance reports using various tools; PowerShell & vendor built-in application reporting
- Troubleshoot and resolve issues related to the overall Compliance Journaling solution for hybrid Microsoft Exchange On-Prem/Office365 Tenant enterprise environment
- Ensure deliverable deadlines are met without compromising the quality
- Analyze requirements and deliver journaling related tasks as part of the overall solution
- Conduct testing as required to support routing changes for journaling, software maintenance/upgrades
- Resolve Compliance incidents, service requests and change records via Problem & Incident Management tracking tools and working with both Application and Compliance software vendors.
- Participate in effort estimation and planning discussions
- For incidents/escalations, testing/validations and change implementations/upgrades with 3rd party vendors and internal teams after-hours & weekend support coverage as needed.
- Work effectively as a team, supporting other members in achieving business objectives and articulating any concerns and findings
- Participate in the overall end-to-end management of the service
Job Requirements
- Strong overall technical background working with the following: Microsoft Exchange/PowerShell, Active Directory, BlackBerry (BES/UEM), Microsoft Teams, other Instant messaging and collaboration software (Bloomberg, Reuters, etc.)
- Demonstrate understanding of compliance journaling and surveillance tools, mail routing, mail connectors and routing rules, message queuing, NDR messages, Active Directory, cloud archiving solutions - Microsoft Purview, HPE/Micro Focus/Smarsh Digital Safe/Audit Center/Digital Safe Discovery & Supervisor and Smarsh Enterprise Platform/Enterprise Archive/Conduct/Cognition
- Experience implementing data management controls including Reconciliation in a regulated context
- Experience with testing, deployment and management of secure external file sharing technologies
- Experience with file transfer technologies - FTP/SFTP/TIBCO
- Able to analyze complex systems and business needs by gathering relevant info and working with vendor, business users, solution architects, engineers, support, operations and management to complete deliverables
- Strong troubleshooting skills with the ability to perform deep dive investigations and header/log analysis - to resolve issues and determine root cause
- Document test cases/results related to validation exercises - as well as work processes/procedures
- Strong analytical abilities, excellent time management & prioritization skills
- Experience working in a highly regulated and process-driven environment
- Ability to effectively interpret technical as well as business objectives and challenges
- Ability to problem solve and be outcome driven
- University or post-Graduate degree in Information Technology, Computer Science, Computer Engineering, or related field is preferable
- 7-10 years of relevant experience
- Solid understanding of Incident, Problem and Change Management processes
Preferred Skills:
- Hands on experience with a regulatory compliance communication record retention and surveillance solution like Smarsh Enterprise Archive and Conduct, or a similar product from Proofpoint, Global Relay, etc. strongly preferred.
- Working knowledge of TD applications, systems, networks, innovation, design activities, best practices, business/organization, Bank standards, and may fulfill a governance role
- Microsoft messaging or security certification
- Active Directory/LDAP/LDIF/GPO
- Exchange/Outlook/O365/OWA/PowerShell
- Understanding of Security & Encryption
- IT experience at a Top 10 NA Bank
- Able to confidently present and speak to Compliance, Security, Risk and Control partners
Hybrid = 2 days a week in the office
#LI-Tech
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet