Employee Relations Specialist II: Polices/Procedures

Line of Business:
Human Resources
Job Description:

The Employee Relations Specialist II is a professional consultant to Human Resources Business Partners, Recruitment Teams and HR Leadership/Managers offering research and investigative expertise to handle potentially litigious employee relations issues and any litigation issues that may arise. Advises and counsels HR Community, managers, and supervisors on TD Bank policy interpretation and workplace issues. Provides accurate investigation of facts, proper interpretation and application of company policies and adherence to all applicable employment laws. Crafts and negotiates solutions to situations that protect the reputation and assets of the organization. Provides performance management consultation and recommendations; conducts management training on performance management; conducts conflict resolution mediation (including but not limited to individual, group, department interventions and investigations). Subject Matter Expert on applicable employment laws. Represents TD Bank during mediation, trials, depositions, and negotiates effective solutions/settlements as needed to mitigate risk. Analyzes data and other information to identify trends to ensure employee issues are identified and addressed in a pro-active manner. May be asked to participate as an employee relations subject matter expert during mergers and acquisitions.

Depth & Scope:

• Serves as a professional consultant to Human Resources Business Partners, Recruitment Teams and HR Leadership/Managers offering research and investigative expertise to handle more complex or potentially litigious employee relations issues
• Develops proposals and recommendations related to policies and practices within own specialized area, while understanding the alignment between own specialty and other specialized areas
• Interprets data and assesses the risk associated with policies and programs, makes recommendations to mitigate risk and will escalate as required
• Works closely and effectively with assigned HR partners to ensure business needs are met. Supports the integration and implementation of HR programs across all client groups
• Serves as a mentor and trainer to educate members of the HR staff on the skills and knowledge necessary to comply with policies, procedures and all federal, state and local laws
• Partners to develop policy, training and communications materials on ER topics for the organization
• Represents the company at investigative hearings, settlement conferences, fact-findings, mediation hearings and depositions on assigned cases
• Investigates and properly documents sensitive ER matters in conjunction with and in cooperation with the Chairman's Service Center and/or Loss Prevention
• Prepares, crafts and negotiates legal documents and documentation that is required to properly communicate and memorialize agreements that are reached in employment matters for any of the corporate entities
• Serves as liaison with outside counsel and participates in all issues related to the timely and cost effective handling of assigned cases
• Develops and conducts a regular audit process of personnel files for employees identified to be at risk for litigation

Education & Experience:

• Bachelor's degree or progressive work experience in addition to experience below
• Minimum of 7 years of HR or Legal experience with an emphasis in employee relations
• PHR/SPHR Preferred
• Demonstrated investigative, verbal, written, and negotiation skills
• Demonstrated experience providing employee relations consulting to all levels of management, including developing recommendations and implementing integrated solutions and strategies
• Demonstrated experience applying HR/ER policies, laws, and regulations in a corporate setting
• Demonstrated experience collaborating with cross functional teams in order to develop HR/ER related solutions
• Demonstrated experience consulting with internal and external business partners in a variety of HR disciplines such as Talent Acquisition, HRBP, Organizational Development, HR Operations/Compensation and legal counsel
• Demonstrated experience planning, organizing, and managing multiple concurrent and complex projects related to HR/ER initiatives
• Demonstrated experience gathering, analyzing, and interpreting HR/ER related data; and providing recommendations and resolutions to key stakeholders
• Highly confidential with strong ethical qualities, compassionate with a clear focus on details
• Advanced proficiency with Microsoft desktop software necessary to prepare exhibits and documents
• Excellent relationship management skills required in order to effectively partner with staff at all levels of the organization including senior levels of management
• Excellent interpersonal, collaborative and organizational skills
• Requires excellent one-on-one and group presentation and facilitation skills
• Willing and able to travel to any corporate location on short notice to handle critical matters

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.