Director, Cash Management

Work Location:
New York, New York, United States of America

Hours:
40

Line of Business:
TD Securities

Pay Detail:
$160,000 - $210,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

• Support Cash Management cash wire payments across businesses.
• Ensure payment requests comply with group policy and departmental procedures.
• Design and implement workflow to ensure efficient handling and sound risk management practices.
• Interact and communicate with key stakeholders, including front office (KYC) and back-office groups including settlements, margin and compliance to ensure required levels of review and approval occur prior to releasing any payments.
• Coordinate with IT on any system and/or workflow enhancements needed to ensure efficient processing and effective controls.
• Partner with technology and/or project teams to perform user acceptance testing (UAT) for any system enhancements or workflow configuration changes prior to production release.
• Develop KPI's and management level reporting to define and measure service quality and provide transparency.
• Execute daily monitoring to supervise employee activities and ensure timely processing, service level adherence and adoption of best practices.
• Deliver employee training and foster employee development to meet performance goals and achieve operational excellence.

• Ability to quickly gain broad knowledge of TD Securities and TD Global Markets organizational structure.
• Fundamental understanding of the cash management function with respect to payments processing.
• Solid project management skills, task-oriented focus with a pragmatic, flexible approach to setting and achieving goals.
• Self-motivated, curious, and pro-active. Able to multi-task independently within a fast-paced environment.
• Willingness to learn quickly and adapt as required.
• Solid attention to detail with a commitment to accuracy and operational excellence.
• Ability to work across time zones and in a multicultural setting.
• Excellent communication skills, both verbal and written.
• Proficiency in MS Word, Excel, PowerPoint, and Visio - standard Office suite.
• Knowledge of Business Intelligence tools, data analysis and reporting.

• Provides people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Reports to AVP or VP Global Operations role and leads a multi-faceted / multi-disciplined operational group in Wholesale Banking
• Manages multiple processes across a wide variety of products and services
• Responsible for leading in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for the unit
• Responsible for operating within appropriate risk parameters and ensuring exception/escalation processes are in place
• Long term focus on planning for functional area (horizon of 1 to 3 years +)

• Undergraduate degree/ college diploma preferred and/or
• 7+ years relevant experience and 5+ years of people management experience
• Advanced knowledge of key functional areas including Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, Change Delivery, and Regional Operations
• Knowledge of capital markets products, which may include Foreign Exchange, Fixed Income, Equities and Derivatives.
• Knowledge of current and emerging trends in the industry and market
• Knowledge of risk management environment, standards and regulations
• Strong knowledge of process management to drive efficiency
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Ability to forecast initiatives and demand in order to develop annual strategic plan
• Skill in managing budgets and resource allocation
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Skill in talent development and performance management
• Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
• Skill in negotiation and partnership
• Skill in using analytical software tools, data analysis methods and reporting techniques to assess risk and challenge the status quo
• Skill in leadership, mentoring, coaching and performance management
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form with partners at all levels including senior management
• Ability to work collaboratively and build relationships
• Skill in organization and time management
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to process and handle confidential information with discretion

• Leads a business unit involved in designing and providing assigned service or functionality covering a significant area of TDS Operations
• Identifies and responds to changes in the business environment and establish action plans to address client issues and priorities
• Acts as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience
• Top level escalation point for significant risk matters/exceptions; oversee problem resolution
• Oversees research, development and implementation of new processes, technologies or operating models
• Sets service and control standards, implement and operate systems to monitor service delivery
• Provides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement
• Builds a client-centric, collaborative and innovative culture

• Works closely with key business leaders to develop business plan, ensuring the optimal use of resources, and leverage operating model to maximize efficiency, effectiveness and scale
• Ensures appropriate escalation protocol is in place and operating losses are reported appropriately
• Protects the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high-risk transactions/activities as needed
• Collaborates with service delivery units, technology, finance and other functional specialist groups to ensure integrated service delivery, risk mitigation and compliance with applicable internal and external requirements
• Owns process development and documentation; ensure processes utilized are effective and efficient
• Monitors productivity and efficiency, operating systems to continually improve delivery capability consistent with overall financial and service objectives
• Acts as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups, and may have sign off authority on projects of larger scale and/or complexity
• Conceptualizes/ defines change framework and contribute to strategy discussions; act as a key change champion for a defined area
• Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Participates in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments
• Assesses performance based on team and function analytics

• Contributes to the development of business segment and/or enterprise functional strategic priorities within Global Operations & Business Services
• Develops annual and long-term plans for own area and influence plans beyond area managed
• Provides both leadership and guidance in managing the overall team
• Sets targets and objectives for the team
• Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Ensures ongoing training and development of staff to meet department objectives for service and productivity
• Leads process of establishing performance objectives for the team, set people managers' performance objectives and ensure tracking, coaching and performance is adequately addressed and reported in a timely manner for team and individual performance above and below established objectives
• Manages employees in compliance with all human resources policies, procedures & guidelines of conduct
• Promotes a fair and equitable environment that supports a diverse workforce. encourages the team to achieve common goals and objectives, and creates an environment where the team freely escalates performance and production challenges
• Facilitates change through positive reinforcement of milestones and successes as well as encouraging open discussion
• Operates with a One Team mindset