Line of Business:
Marketing
Job Description:

The Consumer Digital Associate II leads and executes content framework creation, creative concepts and content governance for the Digital Customer Experience in collaboration with visual designers, developers and Consumer Communications managers. The Consumer Digital Associate II is accountable for collecting, developing and publishing content on Retail One to engage and educate employees, advance the company's strategic priorities, and support the company's growth. This job requires passion about the craft, enthusiasm about solving challenges in a collaborative environment and eagerness to help the creative team achieve new heights of excellence.

You must be work authorized in the United States without the need for employer sponsorship.

Depth & Scope:

• Collaborates with project partners, assessing content and publication requests, by understanding the business requirements, impacts to Retail Store Employees, and alignment to an integrated digital experience.
• Effectively prioritize (on time, on budget, delivered to meet business need), communicate status and provide timely escalation of issues to business partners
• Presents content concepts and direction to business partners in collaboration with designers
• Provides quality assurance of deliverables
• Provides support to Consumer Communication managers
• Contributes to project scoping and planning
• Makes recommendations on user requirements for projects
• Leads development of high-level messaging concepts for digital experiences
• Provides input on brand-strategic conceptual frameworks for digital experiences
• Collaborates with Consumer Communications Managers on optimizing copy for Search Engine Optimization /Search Engine Marketing
• Report effectiveness of content to our business partners using analytics and data
• Seeks out current industry knowledge and educates team members
• Develops and documents content creation governance and workflow as well as style, tone and voice guidelines, including recommendations around brand vision
• Proofreads and corrects web copy for grammar, punctuation and style in accordance with style and brand guidelines

Education & Experience:

• Bachelor's degree or work experience equivalent to Bachelor's required (preferably in Marketing, Communication, Advertising or Journalism)
• 5-7 years' experience in content strategy and/or content creation
• Strong portfolio of writing and or design samples
• Expert writing, editing and proofreading skills, with experience writing for online required
• Understanding of interaction design and usability principles and how content strategy and creation contributes to the user experience
• Financial services industry knowledge preferred
• Excellent written and verbal communication skills
• Strong ability to articulate concepts and rationale to team members and business partners
• Ability to multi-task and work efficiently under pressure, with careful attention to detail
• Ability to work independently as well as collaboratively
• Self-motivated, organized and accountable
• Passion for digital experiences and enthusiasm for collaboration with other creatives
• Solid knowledge of applicable programs (e.g. Word, Excel, PowerPoint, web-based programs)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.