The business management function oversees and leads a large, complex, and diverse business management function for corporate segment with complexity and scope involving medium to long term planning while ensuring an integrated automation, innovations, and continuous improvements.

The Business Management Analyst I, is responsible for providing operational support and specialized guidance/assistance to the business management team, to build and sustain business, processes, vendors relationships; implementation, governance, policies and practices, reporting and operational framework associated with business management.

The successful candidate must understand and support a broad range of operational processes and support transactions and other activities for their own functional area. This role also ensures efforts are scaled to related projects / programs and remain consistent with the TD policies, methodologies, business strategies and plans.

Job Description:

The Business Management Analyst I, will report into the Manager, Business Management and Operations.

In this role, responsibilities include:

Supporting primarily access management related requests in support of our corporate stakeholders for Onboarding/Offboarding, Physical Access and System Access needs while ensuring a positive colleague experience. In addition to a variety of accountabilities related to Business Management pillars as required.

• Ability to prioritize and manage own workload to meet SLA requirements for service and productivity
• Follow internal and industry regulations and operating best practices, including ensuring all documentation and transactions are completed in adherence with policies and procedures.
• Complete investigations - report / escalate issues or process enhancement requirements
• Interface with teams and colleagues on operations and service delivery issues relative to specific functional areas supported
• Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
• Identify operational issues and recommend improvements, provide support during implementation and testing of new processes changes and/or technology that address production gaps
• Ensure programs, policies and practices continue to meet business needs, and align with business priorities
• Represent business management on processes and operational issues at relevant meetings
• Drive required action/remediation plans to address business management gaps, findings, priorities, or issues
• Forecast and prioritize scope of accountabilities while influencing and aligning others as needed to ensure business functions, priorities and objectives are met
• Ensure an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership
• Provide functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate, and aligned to business strategies and executive management direction
• Support and promote a strong risk culture by identifying opportunities to strengthen and improve processes and controls and ensuring the business operates within the Bank's risk appetite

Job Requirements

• Undergraduate degree
• 1-2 years relevant experience in Business Management pillars or relevant experience in building and assessing operations, governance, BCM or a shared service-related role
• Organization knowledge, able to navigate the bank related to operational business management and ability to connect-the-dots to engage the right partners
• Excellent written and verbal communication skills, including writing concise business messages, documents, creating impactful presentations, procedures, and presenting analysis to management and senior executives
• Track record of strong time management and organizational skills to meet tight deadlines, as well as flexibility to adapt to competing priorities in a fast-paced environment
• Demonstrated ability to learn quickly and exceed expectations with minimal supervision
• Independent thinker with exceptional analytical skills and strong business acumen
• Strong attention to detail with the ability to recognize and react to discrepancies and anomalies
• Proactive and highly motivated with superior work ethic

Additional Information

• Make your mark and join a dynamic team
• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the corporate segments and businesses functions
• Learn voraciously, stretch your thinking, share your knowledge, and educate others
• Communicate and collaborate with both technical and non-technical professionals
• Cultivate winning relationships by building trust within our business and across our partners and stakeholders
• Share our commitment to productivity, effectiveness, and operational efficiency
• Embrace change and witness amazing things happen

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet