Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Analytics, Insights, & Artificial Intelligence
Pay Details:
$76,800 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
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As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
About this Role
This role will be responsible for developing, implementing and monitoring strategies to manage evolving fraud trends, taking into consideration TD's risk appetite and customer and operational experience. The Strategist should display a deep fraud and process expertise, and to leverage that knowledge to:
- anticipate and explain potential fraud risks associated with strategic initiatives across TD
- help design policy, process or strategic changes to enable the bank to safely deliver it's strategic roadmap
- provide deep fraud and process expertise into solving larger, Fraud-driven strategic initiatives
- identify emerging fraud trends and develop defenses against emerging and in-market fraud trends
- understand and actively managing the operational impacts of our fraud defense strategies
The successful candidate will work collaboratively with a diverse team of operational agents, Fraud solution developers, data scientists, business insights analysts and subject matter experts and applies fraud business expertise leveraging advanced tools and detection systems to manage risk appropriately. The incumbent will be accountable for loss and customer experience targets.
Accountabilities:
Fraud Management
- Accountable for fraud loss targets and the customer experience
- Reviews daily fraud attacks to create segmentation and develop/implement fraud strategies while balancing the impact to the operational teams and customer experience
- Strategizes on adjustments to shifting network rules, liability requirements or other exogenous factors
- Owns the strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCas, Avant, Experian, Transunion), in alignment with the Change Management protocols
- Supports case valuation and prioritization to optimize fraud management
- Are a subject matter expert on the end-to-end operational process, transaction liability and regulatory requirements
- Provide ad-hoc analysis to support decision-making at the executive level
- Design champion / challenger strategies that lead to ongoing learning and improvement
- Expected to leverage that subject matter expertise to independently investigate new, high-risk exposures under very tight timelines
- Produce timely diagnostics to identify system, strategy and operational issues
- Participates in defect analysis to identify and remediate coverage gaps
- Identify, track, and provide solutions to ongoing fraud vectors and portfolio threats
- Think forward and provide early gap mitigation to emerging threat vectors globally
Partner Support
- Works with business partners to understand new intent, and to identify the incremental fraud risks associated with that intent
- Collaborates with business partners to develop solutions that minimize fraud risk while enabling business partners to achieve bank strategic priorities
- Occasionally provides IT release support to ensure projects reliably deliver on fraud requirements
- Support the continuous improvement agenda for our operational partners
- Maintain strong relationships with internal stakeholders such as Fraud Operations, Internal Business Partners, Vendor Managers etc.
- Act as a subject matter expert and represents the team or bank at project meetings or industry forums
EXPERIENCE AND / OR EDUCATION
- Undergraduate degree from a technical domain (e.g. finance, engineering, mathematics/statistics computer science), preferably from a STEM program
- 2+ years' experience in an analytical capacity Total number of experience required is 5+
- Experience using analytical software tools such as Python, R, SQL, Tableau and Excel for data analysis, automation, and reporting
- In-depth knowledge of data science tools such as NumPy, pandas, matplotlib, scikit-learn/TensorFlow/Keras or equivalent
- Understanding of machine learning methods with experience in deployment and implementation
- Experience with automation tools and proven implementation record
- Ability to quickly and independently structure and deliver on new problems not previous tackled by the bank
- Demonstrated analytical, modeling and problem solving skills
- Creative, Critical, Conceptual thinker, ability to wade through data and arrive at conclusions
- Ability to communicate strategy analysis to both technical and non-technical team members, either verbally or via documentation
- Ability to take initiative and work independently under tight timelines
- Ability to work collaboratively and build relationships
- Ability to effectively manage multiple projects and priorities simultaneously
- Motivated to constantly strive to find innovative ways to enhance capabilities
- Experience in fraud management is an asset
- Knowledge of machine learning is an asset
- Automation experience is an asset
- Knowledge of fraud detection platforms is an asset
- Agile experience is an asset
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet