Job Description:

Reporting to the Senior Manager Operations, this position is responsible to facilitate the development and delivery of the business strategy as it pertains to system enhancements for the EKIP (TDEF book of record), BBHub as well as additional systems the Business utilizes to support the day-to-day operations. The role will plan for business initiatives on an annual basis by developing a road map and prioritization of priorities. This role is accountable for the mapping of process maps (current & future state), change management, communications for the Business and collaborate with all internal and external stakeholders including technology, business architects, all documentation and communication will be handled by this role.

The Business Process Management Specialist is responsible for:

• Strategically collaborate with internal and external stakeholders to develop and implement training, change management and process maps with respect to the applications used in the day-to-day operations of the business (including EKIP & BBHub) to ensure smooth transition and adoption for the business. Proactively improve upon support materials to ensure awareness and consistency of manuals and procedures with respect to the systems and business processes.
• Expert knowledge of enterprise technology delivery practices and standards including and proficient with project management and the new Agile Methodology for ongoing system enhancements, Jira, Confluence, test cases etc.
• Work with applicable Journey and TDEF business in identifying new enhancements and/or system applications required within the business to create efficiency, product offering or risk management.
• Accountable for Diamond Attestation for the business to ensure appropriate access rights are provided to TDEF employees.
• Ensure the business is in compliance with applicable internal and external requirements to maintain a culture of risk management and controls. (eg. Financial controls, segregation of duties, delegation of authorization)
• Co-ordinate the business validation testing for any new enhancements to ensure solutions meet or exceed business needs.

Job Requirements:

• Ability to build and maintain solid relationships with BBIS / TS and Product Partners.
• Embrace and promote a positive environment that supports a diverse workplace.
• A strong team player assisting with other administrative and projects as needed.
• Service Level focused with a strong attention to detail and analytical ability to problem solve and find solutions strategic to the business in support of senior management.
• Independently balance multiple projects within a dynamic environment
• Leasing Experience is beneficial.
• 5-7 yrs Project Management experience
• University graduate preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet