Company Description
We are One Sutherland - a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Description
A leading Gas Utility company in the US, is seeking candidates to join their team as a Customer Service Billing Associate, where you will handle customer contacts via Email & Chat, regarding issues related to their Bills. This position requires you to be able to Work from Home.
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Qualifications
Sutherland is seeking Email and Chat Billing Associates to join our team!
Requirements:
• Be a member of the Deaf Community and be fluent in Jamaican Sign Language,
• At least 3 CXCs or City & Guilds including English Language- (Preferred)
• Valid Government ID (Passport, Driver's License, National ID)
• TRN
• NIS
• Not currently attending school
• Flexible to work any 5 days and any 8 hours on site (Ward Ave)
- Must be able to pass a drug test and criminal background check.
Additional Information
Our employees enjoy: • Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts. • Annual merit increase based on performance. • Paid Training in work at home with a Translator in training to assist with communication needs. • Discounts for several corporate and retail partners for services and products once Sutherland ID is presented. • Excellent training and supervisory support - to help you feel comfortable servicing our customers. • Competitive Salary with attractive and attainable PBI structure. • Paid vacation and sick leave annually. • Exceptional Health and Life Insurance Plan • Lunch benefits and subsidy. • Transportation/ Shuttle Services. • Free On-site medical suite with nurse and medical doctor. • Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office. • Paid referral program • Career development & growth opportunities for advancement. • Excellent Reward and recognition programs.
As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland's business.