About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere - from the data center to the cloud, to the edge and beyond. SUSE puts the "open" back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

• Focusing on troubleshooting challenging, complex, critical, and sensitive customer issues within our product portfolio.
• Providing technical support and maintaining professional communication with SUSE's enterprise customers .
• Summarize customer issues and document solutions to known issues if needed.
• Collaborating efficiently with your Technical Support colleagues, both locally and globally across locations including USA, Prague, Nuremberg, India and Singapore.
• Engaging with development on product management on feature requests.
• Learning and accumulating knowledge on new technologies and knowledge sharing
• Availability to occasionally be on call after hours and on weekends.

• Bachelor's degree in Information Systems, Computer Science, Electrical Engineering, or related degree (or equivalent experience)..
• A solid understanding and experience with the Linux operating system, preferably certified (SCA, RHCSA, LPIC-1).
• 5+ years experience in a technical support role or as a system administrator for any Linux OS.

• Ability to utilize a computer and software programs to understand and resolve technical product issues, locate potential software bugs, etc.
• Position requires a strong technical aptitude. Able to quickly learn and understand new technologies.
• Outstanding customer service skills (via phone, e-mail, chat, and in person). Ability to provide accurate and timely response and resolution to customer issues over the phone or electronically.
• Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution - a core ethos of doing whatever is necessary to keep the customer happy
• Ability to troubleshoot and analyze complex issues and offer alternative solutions, making timely logical decisions based on overall customer needs.
• Position requires a strong sense of responsibility, self-motivation and the ability to prioritize and organize workload to complete multiple, simultaneous workloads.
• Fluent written and verbal communication in Chinese, Good ability for reading and writing English.
• Desire to pursue quality and continuous improvement.
• Ability to work in a dynamic team environment with other highly skilled, motivated team members
• Experience with operating systems such as Linux, Unix, Solaris or Windows.
• Scripting/programming experience (C/C++/ shell, Python, Perl). Familiar with multi-thread programming.
• Specialism in two or more of the below areas desirable but not essential:
  • High Availability / Clustering technologies.
  • Storage technologies (like SAN, multipathing, iSCSI, LVM).
  • Networking concepts and protocols
  • LDAP, Kerberos, Samba, Active Directory
  • Linux Kernel, kernel dump analysis
  • Container technologies
  • LDAP, Kerberos, Samba, Active Directory
  • V irtualization technologies (XEN, KVM, VMware, Hyper-V, Docker)

• We are passionate about customers
• We are respectful and inclusive
• We are empowered and accountable
• We are trustworthy and act with integrity
• We are collaborative
• We are SUSE!