Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
Job Summary
The Systems Engineer will ensure the optimal implementation of Surescripts' technology infrastructure. This includes designing, developing, installing, configuring, maintaining, supporting, and optimizing IT infrastructure, including server hardware, storage solutions, virtual infrastructure, and enterprise software solutions. The person will also analyze and resolve end user hardware and software computer problems escalated from other IT staff in a timely and accurate fashion, and provide end user training where required.
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Responsibilities
- Participate in development of strategic goals and plans for systems/infrastructure and software relative to datacenter facilities, capacity planning and storage solutions. Conduct cost benefit analysis of infrastructure systems and technology solutions including new products / services as well as maintaining / refreshing existing infrastructure.
- Provide input / feedback regarding system design and implementation, including technical feasibility, budgetary considerations, enterprise alignment / consistency, etc.
- Administer Group Policy Object settings and scripts to ensure consistency in baseline configuration across all environments
- Document system configuration and operation
- Work with stakeholders to ensure existence and viability of Business Continuity / Disaster Recovery planning, including identification of key infrastructure, RPO / RTO, and likely points of failure
- Design, install, configure, and manage storage infrastructure and solutions
- Implement and deploy enterprise configuration management tools, such as patching solutions, encryption management, imaging solutions, etc.
- Install and configure server hardware to support business operations
- Install and configure client and server operating systems (Windows 7 / 10, Server 2012 / 2016, Linux / Unix, MacOS, etc.)"
- Manage and maintain VMware infrastructure
- Develop and deploy methodologies for testing system performance, providing statistics and reports
- Practice asset management, including maintenance of component inventory and related documentation
- Implement and manage backup solutions for all critical resources, including operating system backups, configuration backups, etc.
- Provide escalation support for Help Desk issues, as well as resolution of complex technical problems from other staff
Qualifications
Basic Requirements:
- Bachelor degree in IT, computer science, information sciences or related field or equivalent experience
- 5 years of experience in systems engineering role
- 3 + years working with VMware technologies (vSphere / ESXi 5.5+)
- 3 + years managing storage technologies such as (ZFS (NexentaStor / Oracle), NetApp, Dell, EMC, etc.)
- 3 + years working technical knowledge of server operating systems (Server 2008/2012, Ubuntu, CentOS/RedHat, Solaris, etc.)
- 3 + years managing Active Directory and Group Policy Objects
- 3 + years hands-on hardware troubleshooting experience
- 2 + years PowerShell scripting experience
Preferred Qualifications:
- Demonstrated aptitude for problem solving & analytical thinking
- VMware vSphere / ESXi
- Knowledge of enterprise storage and backup Solutions
- Experience with Surescripts' software
- Knowledge of ServiceNow & ITIL methodologies
- Experience with HIPAA compliance requirements
Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.
What You're Like
You're relentless in getting stuff done. You apply your expertise in an Agile/DevOps world with other talented people. You're curious about new technology and use your curiosity as fuel to deliver meaningful solutions. And you're into incremental efforts that ultimately reap huge results.
What We're Like
We're a smart team that loves to work toward a common goal: delivering innovative, industry-leading solutions that improve patient care. We pride ourselves on quality work grounded in transparency and accountability. Our goal is to make a positive impact on healthcare, be it on quality, cost, or patient safety.
What the Work is Like
Is your thinking cap on? (Do they still make those?) Here, our challenge is to connect disparate, cross-functional skills to create the desired result. We focus on important milestones, work to understand diverse technologies and develop relationships with various groups of people with varied perspectives.
Why Wait? Apply Now
We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $130,500 - $159,500 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.
Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
Physical and Mental Requirements
While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.
Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.