Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
Job Summary:
The Senior User Experience (UX) Designer leads design and research projects and works with other UX and product professionals to develop understanding of end users, foster ideation, validate concepts, and improve designs based on empirical evidence. The Sr UX Designer leverages this understanding to help teams build empathy for users and better understand the problem space.
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The Senior UX Designer will independently develop and execute research protocols and design workshops and to independently produce deliverables including, but not limited to, facilitation guides, conceptual diagrams, wireframes, and prototypes. The Senior UX designer must be able to rapidly acquire relevant new skills, be eager to learn from engagements and team members, and model these continuous learning behaviors for the broader team.
Responsibilities:
- Develop a deep understanding of our customers and end users, including their workflows and how they interact with the digital interfaces that support their work, including (but not limited to) electronic health records, pharmacy management systems, payer and PBM systems, and network management tools.
- Help colleagues in the broader organization deepen their own understanding of customers and end users both by sharing findings from primary research and coaching colleagues as they build skills to generate their own insights.
- Uncover user needs and pain points in workflows and interactions through generative user research via methods (e.g., interviews, contextual inquiry) and skilled qualitative data analysis.
- Effectively communicate research findings through both formal and informal methods that emphasize storytelling, make connections to vision and goals, and promote engagement with stakeholders to help the entire product organization build empathy.
- Work closely with the Director of User-Centered Innovation to define and implement Research Operations including procedures for recruiting, incentives management, data retention, and knowledge management.
- Support the maturation of the UX function at Surescripts by guiding the UX team in up-skilling with advanced techniques in primary research, data analysis, and validation methods.
- Design research protocols (including moderated and unmoderated and remote and in person approaches) to collect empirical evidence in response to stimulus (such as wireframes and prototypes) to effectively conduct studies, analyze data, share findings, and collaborate with teams to advance design work iteratively.
- Direct the work of UX designers and other product professionals when serving as a Lead Designer on projects as designated by the Director of User-Centered Innovation.
- Work both independently and with other UX designers on the team to advance and refine deliverables such as flow diagrams, personas and journey maps, wireframes, UI mockups, and rudimentary clickable prototypes.
Qualifications:
Basic Requirements:
- Bachelor's degree in human-Computer Interaction (HCI) or Bachelor's degree in unrelated field and one or more certifications/bootcamp graduation in User Experience Design from reputable organization such as Nielsen Norman Group, Prime Academy, etc. or equivalent experience
- 5+ years of experience in related, progressive roles.
- 3+ years of experience working independently with one or more industry standard design tools (such as Adobe XD, Axure, Figma, Invision, Sketch).
- 3+ years of experience conducting generative research using methods such as interviewing, ethnographic observation, etc.
- 1+ years of experience directly and independently using validation methods such as usability testing, click testing, tree testing.
Preferred Qualifications:
- Master's degree or higher with a focus in information architecture, human computer interaction, interaction design, product design, cognitive psychology, or related discipline.
- Portfolio demonstrating progressively complex user experience design and/or user-centered research processes and deliverables.
- Ability to convey understanding of Human-Computer Interaction principles and common user-centered ideation, design, and validation methods through both formal and informal written and spoken communication.
- Direct experience working with one or more industry standard research tools (such as UserZoom, User Testing, Optimal Workshop, Maze) to set up, run research, and analyze results.
- Experience with enterprise software and the medical or healthcare domain
- Experience working with multi-sided networks or marketplaces and/or API driven interfaces.
- Experience with Rapid Iterative Testing & Evaluation (RITE) methodologies
- Experience with analytics tools such as Domo, Power BI, Tableau
- Experience producing deliverables using responsive and/or adaptive design principles for a variety of screen resolutions and/or device sizes.
- Experience producing deliverables in accordance with WCAG 2.0 or higher accessibility standards
- Willingness to rapidly acquire skill in new and/or unfamiliar design tools.
- Eagerness to learn from engagements and team members.
- Ongoing involvement in the UX community (e.g. meet-ups, clubs, conferences)
Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
What You're Like
Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you're ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today, not just for our customers' benefit, but for patients and the people who care for them across the country.
What We're Like
Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it's curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.
What the Work is Like
This work has far-reaching impact, affecting healthcare nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers' unmet needs throughout the product life cycle.
Why Wait? Apply Now
We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $132,200 - $161,600 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.
Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
Physical and Mental Requirements
While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.
Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.