Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 53 schools in NYC a fair shot at reaching his or her potential.

Job Description

The Customer Experience Researcher will play a key role in driving insights that enhance the customer journey at Success Academy. This position involves leveraging a mix of quantitative and qualitative research methodologies to better understand customer behaviors, preferences, and needs, with a focus on survey design and quantitative analysis. The ideal candidate will bring strong organizational skills, a solid understanding of research design, and the ability to translate complex data into actionable strategies that inform business decisions.

• Conduct quantitative customer experience research to uncover and validate the needs of prospective and current customers (e.g., families, scholars).
• Review existing 2nd and 3rd party research on competitors, target customer segments, geographies, and new markets
• Help concept owners to articulate clear hypotheses
• Design and execute research projects, including survey design, data collection, and statistical analysis, to validate hypotheses and drive insights.
• Implement research projects from inception to completion including RFP management, vendor selection, data integrity, and ensure excellence in insights
• Share insightful findings with Success Academy CX stakeholders
• Support iteration of concept vision and requirements in response to research insights
• Execute projects in a timely manner and meet budgets

• Bachelor's degree in a research-related field; advanced degree preferred
• Experience designing, implementing, and analyzing customer experience surveys
• 5+ years of professional experience in design research
• Experience and understanding of product management and innovation
• Proficiency with CX, UX and UI design principles
• Excellent analytical, interpersonal, written and verbal communications skills
• Proficiency with Microsoft Office Suite