Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 57 schools in NYC a fair shot at reaching his or her potential.

Job Description

Success Academy's mission is to reimagine public education. From the classroom to the halls of government, this means finding profoundly different approaches to how to deliver a high-quality education at scale. We re-conceive every aspect of school design, from writing rigorous new curricula to drawing regularly on the advances in technology and business that are transforming every sector except education.

• Acting as the first point of contact for HR-related inquiries via the ticketing system, triaging requests to appropriate teams or providing accurate responses using templates, policies, and your knowledge base.
• Supporting all aspects of the employee lifecycle, including pre-employment processes (e.g., background checks, fingerprinting), onboarding logistics (e.g., catering, attendance tracking), and internal mobility (e.g., HRIS updates for transfers, title changes, or compensation adjustments).
• Assisting with maintaining and updating the Workday HCM system, ensuring accuracy and consistency in employee data.
• Assisting with data entry for annual HR processes such as promotions, school transfers, and compensation reviews.
• Supporting in the preparation of reports for various organizational needs and assisting with compliance-related documentation.
• Providing clear and helpful information to managers and staff regarding HR policies, procedures, and processes.
• Collaborating with team members to ensure seamless execution of onboarding activities and HR-related events.
• Maintaining confidentiality and managing sensitive employee information with the highest level of integrity.

• A bachelor's degree is preferred in a relevant field such as business, psychology, or organizational development; equivalent experience will also be considered.
• 1-2 years of experience in an administrative, operations, or customer service role, preferably in HR or a similar field.
• Strong organizational skills with the ability to prioritize tasks, manage deadlines, and handle multiple responsibilities simultaneously.
• Excellent communication and interpersonal skills, with a focus on providing a positive employee experience.
• A proactive and solutions-oriented mindset, with the ability to navigate ambiguity and shifting priorities.
• Foundational knowledge of HR systems like Workday HCM is a plus; willingness to learn is essential.
• Demonstrated ability to handle sensitive information with confidentiality and care.

• An engagement-focused and high performance-oriented culture
• Continuous learning and development opportunities
• A flexible hybrid work environment that allows you to work on-site and from home
• Mission-driven work that changes the lives of kids across New York City
• A robust benefits package including medical, dental, and vision insurance options; a 403(b) retirement plan with company matching