Why join Stryker?

We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

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• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Analytical problem solvers. People who go beyond just fixing issues to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

• Facilitate and maintain relationships between Suppliers, internal IT stakeholders and executive leadership.
• Ensure compliance to commitments, deliverables, obligations and SLA agreed to in contracts.
• Be responsible for executing the end-to-end Performance Management Framework to enable end-to-end SLA reporting for multiple providers and contracts.
• Define and maintain KPI's and SLAs, monitor and report on service delivery against the agreed targets.
• Review, validate and approve Service Level Calculations and performance reports from suppliers including periodic earn backs for Critical Service Levels.
• Maintain and track status of all service issues from initiation through resolution. Types of issues include contract, invoice, service issues, and other issues that may arise in the relationship.
• Provide an avenue to capture and facilitate the resolution of issues in a consistent/structured way, encouraging issue resolution at the lowest levels of the organization, and escalation following a pre-defined path.
• Partner with Finance to confirm accurate monthly invoicing, including credits and earn backs due to performance misses.
• Conduct 360 Degree Relationship surveys to ensure satisfaction of service delivery and alignment of suppliers to Stryker roadmap.
• Run monthly Service Review Meetings to review end to end supplier performance.

• 6 years of professional experience required with a Minimum 5 years' experience in managing/engaging with Suppliers
• You must be approachable and relate well to a variety of personalities and levels within the organization. Must be able to build rapport; build constructive and effective relationships.
• You must use diplomacy and tact to drive adherence to established procedures; remain cool under pressure and/or when dealing with stressful situations.
• Perspective, Conflict Management, and Negotiating Skills are required. You must be able to look toward the broadest view of an issue to evaluate potential compliant solutions. Aim to find common ground and gain cooperation with stakeholders.
• Strong Customer Focus is required to define and meet the expectations of customers consuming our IT services.
• Strong collaboration and influencing skills are required. The successful candidate must have the ability to persuade and build consensus cross-functionally in a team-oriented fashion.
• You should be able to work as an Individual Contributor and Lead in a matrix environment.
• You should have excellent written and verbal communication skills to negotiate contracts, manage difficult situations and be able to communicate effectively to multiple stake holders.