Why join Stryker?

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Who We Want

Subject matter experts. Managers who not only oversee the collection, review, and analysis of data but can interpret, translate, and present on all various matters as needed.

Compliance-focused orchestrators. Managers who carefully oversee people, processes, and deliverables to ensure compliance with company policies and procedures

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

• Ensure excellence in process execution across all operational processes (e.g., incident, problem, change, configuration, etc.) related to the service.
• Leads continuous improvement initiatives to mature operations and increase visibility into service performance.
• Oversees license and user management activities and reviews usage levels to ensure continuous compliance with contractual agreements and efficient use of the service per funded usage levels.
• Ensure monitoring of services and related aspects of the service offering (e.g., support procedures) is in place to proactively identify and remediate is
• Establish and monitor service KPIs. Publish metrics to IS leadership and service stakeholders. Review performance, issues, roadmap, and other relevant details on a routine (quarterly at minimum) basis.
• Takes customer requirements into account when making proposals. Analyses requirements and advises on scope and options for continuous operational improvement. Demonstrates creativity and innovation in applying solutions for the benefit of the client/stakeholder.
• Maintain awareness of pending and active projects that may or will impact Manufacturing Automation team or services.
• Champion service and support preparation and initialization in projects. Push for quick adoption of project execution strategies that produce highly maintainable services with low TCO.
• Ensure requirements and test scripts are clearly documented in clear, meaningful language, well organized for continuous maintenance for the life of the service, and accessible by relevant support resources.

• Bachelor's Degree from an accredited university required; Bachelor's degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study preferred.
• ITIL Foundations v3 certification preferred
• Strong application and systems understanding of Global system management of TrackWise.
• Excellent understanding of Computer Systems Validation, GMP and 21 CFR Part 11
• Lean Six Sigma certification / experience desired
• At least 8 years of experience in the field or in a related area required.
• Strong communication and relationship skills.
• Demonstrated ability to lead through influence.
• Demonstrated ability to manage and execute competing priorities in a fast-paced environment
• Demonstrated experience leading service operations and service delivery (build) teams. Experience with one or more implementations of the Agile methodology and devops practices preferred.
• This is a hybrid role that will need to be onsite fairly regularly in Portage, MI or Mahwah, NJ.

• 12 paid holidays annually
• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.