Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

What You Will Do:

A Field Service Technician will spend the majority of their time in four key areas:

• Traveling between hospitals based on assignment of service requests.
• Troubleshooting and resolving customer and product issues.
• Building positive relationships with Stryker customers
• Documenting service results in order to maintain accurate quality records.

• Challengers: People who seek out the hard projects and work to find the right solutions
• Teammates: Partners who listen to ideas, share thoughts and work together to move the business forward
• Effective Communicators: Partners who will work with surgeons, hospital staff, nurses and biomedical personnel
• Game Changers: People who are not afraid to raise the bar
• Customer-Oriented Achievers: Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their performance objectives

• Be Stryker's face of service to specified health system or territory. Increase customer uptime through proactive product and process support and partner with customers to drive a seamless delivery experience.

• Deliver technical service to customer's products and processes as defined by the statement of work; manage customer's expectations
• Become an expert on properly maintaining the Stryker products within your realm of responsibility
• Perform service to customer's equipment without negatively impacting their daily business / work flow
• Manage your schedule and resources. Constantly prioritize and urgently respond to changing customer needs.
• Problem-solve fearlessly. As much as possible, work independently to provide exceptional customer solutions. Reach out for help as needed.
• Be willing to sacrifice. Realize that your solutions may demand non-standard work hours and stressful working conditions.
• Teach cleaning and maintenance best practices to operating room, central sterile and biomedical teams.
• Challenge the status quo. Drive process improvements which increase value and sustainability for customer and Stryker.
• Accurately report and record all testing and procedure information in compliance with Stryker and customer quality requirements.
• Plan for frequent travel between hospitals in health system / territory based on priority of service requests.
• Always build positive relationships with customers, reps and peers.

• Passion for impressing customers; innate desire to outperform the competition.
• Willing to work overtime and limited overnight based on customer need.
• Excellent verbal and written communication skills.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent time management skills with ability to use independent judgment and critical thinking effectively.
• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.

• Must be able to read, understand and explain detailed technical information.
• Must be able to develop and deliver effective technical training.
• Must be able to analyze and resolve highly technical field service support issues using independent judgment.
• Must be able to coordinate detailed travel arrangements to include the shipment of parts to customer accounts.
• Must possess the ability to prioritize work and keep detailed and accurate records.
• Must be able to work under mentally challenging and stressful conditions with autonomy.

• 2-3 years of operating room, central sterile or biomedical experience preferred
• Bio-medical equipment maintenance, repair and installation experience preferred.
• Proficient with Microsoft Office (computer software) and adaptability to learn company software.
• Must be able to explain and generate detailed guidelines and procedures.
• Adhere to (HIPPA) and other related patient confidentiality policies and procedures.
• Valid driver's license with good driving record.

• Bachelor Degree preferred.

• 12 paid holidays annually
• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.